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Rodrigo Sampaio Rodrigues

Rodrigo Sampaio Rodrigues

Content Moderator
Campolide, Lisboa

Social


Sobre Rodrigo Sampaio Rodrigues:

I’m 32 years old, Brazilian born and raised. I have a passion for languages and lately after getting to know Content Moderation and Social Media Content Moderation I've developed a passion for this area. Since last March 2022 I'm living in Bogota, Colombia, working as a Content Moderator, Content Reviewer and Content Moderation Trainer and Market Specialist for Teleperformance. We provide service for one of the biggest social media platforms in the world. I want to become the best and invest in this professional activity because I believe it has a mission of making social media safer for everyone, and social media is nowadays part of our experience as humans. Please, review carefully my CV and Cover Letter. I'm open to conversation and I would love to work

Experiência

In March 2022 I went to Bogota, Colombia to work as Trilingual Social Media Content Moderator for Teleperformance. Our client is renowned as the biggest social media platform in the world. In July 2022 as a recognition of the quality of my job I was promoted to Trilingual Trainer, specializing in Content Moderation for Brazil and the Portuguese-speaking countries. As a Trainer I've been able to develop other Content Moderators teaching the policies and community guidelines as well as helping them develop and learn needed social and emotional skills essential to the job, such as resiliency, discipline and time-management. All of this in a very competitive work environment with little resources.

 

So far I've been involved in developing more than 90 Content Moderators, among them Colombians, Brazilians, Argentinians, Venezuelans and Mexicans, with classes mostly in English and Portuguese. Not just for the Brazilian and Portuguese-speaking  market but also contributing to the Spanish and Hispanic Latin American market.

 

With the help of other Trainers I've developed a Marketized training with classes of language and culture applied to Content Moderation for non-native speakers of Portuguese that improved the metrics of the operation and accuracy of content moderation around 85% in a three-month period.

 

This experience has helped me learn with cultural differences, mitigate culture shock experiences in a positive and friendly way, having more than 96% of quality assurance and approval from my Content Moderators Trainees of different nationalities and cultural backgrounds. Also, I've been developing with the Quality Specialist Analysis team a program with practice tests with real and current content to help Content Moderators Trainees arrive at the operation ready and well-prepared.

Educação

Right now I’m finishing an undergraduate course with a major in Psychology and a minor in Cognitive Behavioral Therapy. 

 

Psychology and teaching have helped me learn how to deal with huge amounts of work, pressure, responsibilities, giving feedback and also receiving feedback, whether positive or not, and negotiate to attain common ground. Teamwork is important to help each one of us overcome challenges and achieve goals, as well as focus and determination. 

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