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Swagat Gaire

Swagat Gaire

Product support specialist
Lisbon, Lisboa

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Sobre Swagat Gaire:

Living in Lisbon, an organized, results-oriented Customer Service Professional with an excellent record of accomplishment of significantly increasing service quality, sales, and customer base. Outstanding communication, relationship building and influencing skills, competent in building customer relationships, which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Currently seeking a new/challenging role in an organization, which will utilize existing skills to the fullest for the benefits of the company itself.

Experiência

Maintaining and increasing sales of the company’s products • Reaching the targets and goals set for the month • Establishing, maintaining, and expanding the customer base through follow-up on leads • Servicing the needs of existing customers via email and calls • Increasing business opportunities through various routes to market • Setting sales targets for individual reps and team as a whole • Recruiting and training sales staff. • Handle multiple chats, support calls and emails simultaneously. • Pitch optimized products for the customer while ensuring the most out of it for the company. • Prepare and deliver technical presentations explaining products or services to customers and prospective customers. • Confer with customers and engineers to assess equipment needs and determine system requirements. • Collaborate with sales teams to understand customer requirements and provide sales support • Develop sales strategies and set targets for self. • Compiling and analyzing sales figures to comprehend the target reach. • Dealing with major customer accounts to provide the required SAAS. • Collecting customer feedback and market research

Educação

Bachelor of Computer Engineering | Tribhuvan University | (October 2013 – October 2017)

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