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French Customer Service

French Customer Service

At Alphanumeric Systems we measure our success by the success of our clients. From our origins in 1979, we have evolved to become an innovative provider of business productivity services, focusing on three major areas: Technology, Knowledge, and People. We provide key IT solutions to ensure maximum performance, and reduce the amount of time spent reacting to issues. Our effective and flexible learning tools enable customers to quickly train any workforce. And our strategic personnel sourcing and process streamlining solutions drive performance within the organization. All of this is engineered to empower our clients to meet and exceed their most fundamental business goals. Currently, we are looking for a French Level 1 Service Desk to work from home in Portugal. Your main responsibilities as a Service Desk Support will be to provide IT Service Desk support to external customers and users, receive, document and track all incoming customer or user calls for immediate remedy and closure, utilize computer and database information to update status, and serve as the single point of contact for incidents, including owning the call through closure. REQUIRED SKILLS - Must be fluent or bilingual in English and native or 100% fluency in French. - Exceptional problem solving and organizational skills - Excellent analytical and problem solving skills. - Customer Service orientation - Motivated self-started, proactive with initiative to work and learn - Education in computer science or related degree - Able to assist a three weeks training in Lisbon. - Able to work on rotating shifts; monday till friday between 6am and 10pm WHAT YOU WILL GET You will get the chance to work in an international company, getting between one and three weeks of training, and the chance to build a career in an American company. You will get 15.000 euros gross a year, social benefits as ticket restaurant and private health insurance.If you are looking to a new challenge in your career, this is your chance! Remember to send me your resume in English.
Lisboa