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French Warranty Advisor (M/F) Porto, Portugal

French Warranty Advisor (M/F) Porto, Portugal

About us: SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Our Client: Our client is one of the world's premier global providers of warranty solutions and related benefits, with more than 50 years of experience, that provides underwriting, claims administration, and marketing expertise to some of the world's leading manufacturers, distributors, and retailers of consumer goods, as well as services for financial institutions. Summary of Primary Job Responsibilities: Based in Porto, we are now recruiting Customer Service Representatives to perform inbound support to the German and English markets. In a contact center environment, the CSR will deal with service requests and provide information regarding Warranty and Guarantee. We are looking for new talent with commitment to build with SITEL Portugal a successful career. Education: High School diploma OR directly related work experience Knowledge/Skills/Abilities: French Native Speaker (mandatory); Strong English skills both spoken and written Excellent Communication and Client oriented; Highly empathetic, friendly and ability to manage stress Email and chat support experience
Porto