subdirector a para resort portugal oportunidades de trabalho

Dutch Customer Support Advisor (m/f) – Lisbon

Dutch Customer Support Advisor (m/f) – Lisbon

Work abroad Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages. In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills. Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence. As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent. Our Client Our client is a leading online digital photo service that has over 27 million members. This is an excellent opportunity to work in an innovative and vibrant team! Your Mission To provide customer support. This will include providing registration and access help, answering questions, providing information to the registered customers. Main Responsibility: Owning the customer questions and ensuring a timely resolution and response; Providing troubleshooting and general support for the customer; Identifying issues for escalation and routing accordingly; Engagement with second line support teams; May interact with other departments to ensure resolution of customer questions. Your Profile Proficiency level of Dutch (written and spoken); Good knowledge of English language; Excellent knowledge of MS Office Applications; Minimum high school graduated of educational background; Available to work between Monday to Friday, between 8 a.m. to 5 p.m.; Teamwork orientation; Strong communication skills; Ability to portray professionalism and work well in a team environment. Our Offer Renewable employment contract, possibility to become permanent; Refund of your initial flight (9 months after contract signature); Possibility to live in a room in a company-owned apartment in Lisbon (for applicants who relocate to Lisbon); Excellent opportunity in a leading multinational company; Long-term career opportunities and job security; Multi-awarded work environment; Investment in training and personal development; Opportunity to participate in all company activities: TP Club. Apply Now!
Lisboa
Dutch-Customer Service Support in Lisbon (m/f)

Dutch-Customer Service Support in Lisbon (m/f)

Work abroad Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages. In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills. Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence. As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent. Our Client Our client is one of the largest e-commerce sites in Netherlands. It is a market leader in the field of online sales of books, entertainment, electronic devices and toys. Visitors of the online department store have access to over 6 million products with just one mouse click, including new and second hand Dutch and international books, music, DVDs and games, notebooks, software, mobile phones, LCD and plasma televisions, e-readers with tens of thousands of e-books and a photo album service. Market research shows that the store has been one of the most popular stores for Dutch-speaking customers in the Netherlands and Belgium. This appreciation doesn’t only show from the continuous increase in the number of visitors, but also from the many prices awarded to the store by the public. Your Mission To provide front line customer support, over telephone and email. This will include providing registration and access help, answering inquiries, providing information to the registered customers. Main Responsibility: Answering calls and responding to emails Owning the customer query and ensuring a timely resolution and response Ensuring customer contact is logged and updated as appropriate (training provided) Providing troubleshooting and general support for the customer Identifying issues for escalation and routing accordingly Engagement with second line support teams May interact with other departments to ensure resolution of customer query Your Profile Native level of Dutch (written and spoken); Excellent knowledge of MS Office Applications; Available to work between Monday and Sunday, between 07h (a.m.) to 10h (p.m.); Possibility to work night-shifts as well, if preferable for the applicant; Capacity to work within targets; Teamwork orientation; Strong communication skills and arguing; Flexibility, availability and dynamism; Ability to portray professionalism and work well in a team environment. Our Offer Renewable employment contract, possibility to become permanent; Refund of your initial flight (after 9 months with our company); Possibility to live in a room in a company-owned apartment in the center of Lisbon (for applicants who relocate to Lisbon); Excellent opportunity in a leading multinational company; Long-term career opportunities and job security; Multi-awarded work environment; Investment in training and personal development; Free water sports, mountain hiking , trekking, etc. Apply Now!
Lisboa
Spanish Advisor Travel & Tourism Industry (M/F) - Lisbon

Spanish Advisor Travel & Tourism Industry (M/F) - Lisbon

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Summary of Primary Job Responsibilities: We are currently recruiting Spanish speakers to perform the role of Customer Service Advisor to one of the best social networking service that connects people to unique tourism experiences. We are seeking people with the passion for tourism willing to help every customer to feel at home away from home. Based in our office in Lisbon you will be integrated in a team that provide support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career. Education: A minimum of High School diploma or related work experience Experience Target: Customer Care experience Written communication support experience Spanish Native Speaker (mandatory) Strong English knowledge both spoken and written (eliminatory) Highly empathetic and friendly Excellent listening and written/oral communication skills in supported languages Excellent telephone, computer/keyboard skills A motivated and enthusiastic personality Self-organized, planning and prioritization skills Attention to detail
Lisboa
Bilingual Italian/Spanish Warranty Advisor - Porto, Portugal

Bilingual Italian/Spanish Warranty Advisor - Porto, Portugal

We are Sitel Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued. Our Client Our client is one of the world's premier global providers of warranty solutions and related benefits, with more than 50 years of experience, which provides underwriting, claims administration, and marketing expertise to some of the world's leading manufacturers, distributors, and retailers of consumer goods, as well as services for financial institutions. Primary Responsibilities Based in Porto, we are now recruiting an Advisor to perform inbound support for both the Italian and Spanish markets. In a contact center environment, the Advisor will have to deal with service requests and provide information regarding Warranty and Guarantee issues. We are looking for new talent with the commitment to build a successful career with Sitel Portugal. Our Offer At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are: - Competitive salary (x14) - Monthly meal allowance - Monthly performance bonus - Relocation package to Portugal (including traveling and accommodation costs) - Private healthcare insurance (applicable after 6 months) with an on-site Doctor - Full-time (40h/week) - Schedule: 8h/day (Monday to Friday, 7:30 am – 9 pm) - Great office location in Porto - Help in finding accommodation in Porto - 22 vacation days per annum - 4 weeks of training (fully paid by Sitel and included in the contract) - Starting an international career - Supporting one of the largest brands in the world - Further training available through Sitel’s online University - Career opportunities and a great multicultural working environment We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: TW/ITSP/TBL. Contact Information If you have any questions regarding the position, feel free to contact the Recruitment Team. For more information on Sitel go to our website, or have a look at our Facebook page.
Porto
Inbound Technical Support - German Market (m/f) – Lisbon

Inbound Technical Support - German Market (m/f) – Lisbon

SITEL is a multinational Service Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 800 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to join us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Summary of Primary Job Responsibilities: Our client is a multinational company whose core business focuses on Antivirus Solutions. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form and email. In a contact center environment, the Assistants will deal with Database issues, Technical support (access, login/password reset, errors and installation procedures), Network and troubleshooting. Education - High School diploma - Technical certificates will be a plus Experience Target - Customer Care Experience - Help Desk, Service Desk or Troubleshooting experience - Email and chat support experience Knowledge/Skills/Abilities - German – Deutsch – Native Speaker (Eliminatory) - Strong English skills both spoken and written - Familiarity with web browsers and VPN issues - Experience with Windows based applications - Excellent Communication skills
Lisboa
Russian Gaming Support for Ubisoft - Lisbon/PT

Russian Gaming Support for Ubisoft - Lisbon/PT

About us: We are an international outsourcing service provider. Every day, over 70,000 employees working in more than 40 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services. Our client: Ubisoft Entertainment SA is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all platforms, including consoles, mobile phones, tablets and PCs. In the business of heroes Ubisoft is serious about fun! Responsibilities: To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native or near-native language by webmail. To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products. To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft. Profile: Be native or near-native speakers in Russian [C1/C2 in CERF] Feel passionate about the gaming industry and be an active gamer Show strong logical thinking, good communication and team player Have consumer oriented mind-set and willingness to provide the best service Have at least basic technical knowledge Speak fluent English for training and coordination purposes Technical support experience is greatly appreciated 5 reason to join us: Start an International career; You’ll be joining an Award winning team; Possibility to work with prestigious brands; Be part of an Innovative and forward thinking company; Lisbon is a great place to live and work. Please send your CV with reference: TR/UB/RU
Lisboa
English/Portuguese Advisor Travel & Tourism (M/F) Lisbon, Portugal

English/Portuguese Advisor Travel & Tourism (M/F) Lisbon, Portugal

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Centre Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Summary of Primary Job Responsibilities: We are currently recruiting English speakers to perform the role of Customer Service Advisor to one of the best social networking service, that connects people to unique tourism experiences. We are seeking people with the passion for tourism willing to help every customer to feel at home away from home. Based in our office in Lisbon you will be integrated in a team that provide support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career. Education: •High School diploma OR directly related work experience Experience Target •Call Center experience; •Excellent Communication skills and Client oriented. Knowledge/Skills/Abilities: •Excelent English knowledge both spoken and written (eliminatory); •Excellent listening and written/oral communication skills in Portuguese (eliminatory) •Patience, empathy, and ability to manage stress; •A motivated and enthusiastic personality •Self-organized, planning and prioritization skills To apply send your CV in English to careers.portugal@sitel.com with ref.: AIR/ENPT/TBL
Lisboa
client services manager f/ m

client services manager f/ m

CLIENT SERVICES MANAGER F/M h/f  - Lisbonthe Group :Henner is an international leader and pioneer in the design, implementation, management and optimization of insurance solutions for individuals, professionals and companies (custom plans) .Headquartered in Paris, and present in Lisbon , Dubai , Miami, Montreal , Singapore and Hong Kong, Henner and its 1,400 employees efficiently serve its 8,000 corporate clients , many of whom belong to the SBF 120 and CAC 40 and 1.5 million beneficiaries.The company collaborates with leading industry players (AXA Gabon, Swisslife, Tokyo Marine ...)Your mission :Our International Administration Department, which is in charge of dealing with claims and customers relations with the insured members and client personnel, is currently seeking an internationally minded candidate to become part of our team as a Client Services Manager in Lisbon. Under the guidance of your Regional Manager, you will be in charge of a team of 15 employees. You will be responsible for the quality of customer service in the field of international health insurance plans in a client-based organisation. You will be responsible for the following activities: • Coordinating and supervising the activity of your team; • Coordinating and monitoring the development of the team through recruitment and employee assessments, etc.; • Overseeing activity reports and drawing up forecast tables; • Contributing to the improvement of administration processes; • Cooperating with our sales managers to improve client satisfaction for our more sensitive cases. Your Profil :You have a 4-5 year degree in insurance or management, and at least five years of experience in a similar position, ideally in the services or banking/insurance sector. You speak English fluently, while Additional language skills are highly desired. You are familiar with administration software and know how to use Word, Excel, etc. You have excellent relational skills and a sense of service. You are open-minded, thorough and well-organised, and enjoy working in a team. Based on your experience, you know how to use your managerial skills to motivate your teams to achieve the goals that have been set, and encourage the trust our clients have in us. Contact :If you are interested in this opportunity, thank you for sending your resume to the attention of the Human Resources Department.Henner door everyday diversity and equal opportunities. So our jobs are open to people with disabilities.
Lisboa
Assistente de Apoio ao Cliente – Área da Saúde (m/f)

Assistente de Apoio ao Cliente – Área da Saúde (m/f)

A SITEL é uma empresa Multinacional de Contact Center, no mercado há 30 anos e agora com uma equipa de 1200 colaboradores em Portugal, que trabalham sob a cultura: “People First!”. Acreditamos que Portugal é um dos melhores lugares para se viver e trabalhar, e o sector de contact center é um dos que mais cresce e melhor equipado do mundo, com resultados de qualidade que correspondem aos padrões mais exigentes. Desenvolvemos projetos de Contact Center em toda a região EMEA (Europa, Oriente Médio e África) e no Brasil, crescendo de forma sustentada e estratégica. Vencedora por diversas vezes do Prémio Mundial: 'Best Outsourcing of the World', entre outros prémios de destaque nesta área de negócio, a SiTEL fornece todo o tipo de soluções de interacção com o cliente. O nosso compromisso é o sucesso dos nossos parceiros, fornecendo um serviço de excelência aos nossos Clientes e Colaboradores. Junta-te à nossa equipa! Neste momento estamos a recrutar para a posição de Assistente de Apoio ao Cliente, para a área da Saúde. Cliente: O nosso cliente é uma empresa multinacional na área da saúde, que se dedica à Investigação e Desenvolvimento de equipamentos médicos. Função: Assistente de Apoio ao Cliente Horário: Full-Time 40 horas semanais (8 horas/dia) Oferecemos: • Oportunidade de Progressão na Carreira em ambiente multinacional • Contrato de Trabalho de longo termo • Seguro de Saúde privado, após 6 meses de integração • Salário base (x14 meses) + subsídio de alimentação • Bom ambiente de trabalho Local de Trabalho: Porto Candidaturas: Poderá submeter a sua candidatura para o email careers.portugal@sitel.com, com a referência: ENF/PT/PO/TBL
Porto
Spanish Inbound Healthcare Advisor - Lisbon, Portugal

Spanish Inbound Healthcare Advisor - Lisbon, Portugal

We are Sitel Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued. Our Client Our client is a multinational healthcare company devoted to Investigation and Development (I&D) of pharmaceuticals and medical devices including ethical medicines, nutritionals, and diagnostics. Primary Responsibilities Based in Lisbon, we are now recruiting an Advisor to perform inbound support by phone, web form, email or fax to the Spanish market. The Advisor will: - Deal with service requests and/or troubleshoot quality issues regarding diabetes care products - Create and update customer profile - Provide additional information (e.g. offers and product features) - Receive proactive education on product - Retain existing customers - Strengthen loyalty and intensify usage of the diabetes products Our Offer At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are: - Competitive salary (x14) - Monthly meal allowance - Monthly performance bonus - Private healthcare insurance (applicable after 6 months) with an on-site Doctor - 8 hours per day between 7am-6pm (Monday to Friday). - Great office location in Lisbon - Help in finding accommodation in Lisbon - 22 vacation days per annum - 17 days of training (fully paid by Sitel and included in the contract) - Starting an international career - Supporting one of the largest brands in the world - Further training available through SITEL’s online University - Career opportunities and a great multicultural working environment We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: ABB/SP/TBL.
Lisboa
French Advisor - Hospitality Industry(M/ F)

French Advisor - Hospitality Industry(M/ F)

French Advisor - Hospitality Industry(M/F) SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.Top 5 Reasons to Join Us:1. Start an international career;2. Being involved in projects for worldwide brands;3. Be part of a successful and growing company;4. Meet people from all over the world;5. Develop your language skills in an international environment.Summary of Primary Job ResponsibilitiesWe are currently recruiting French speakers to perform the role of Customer Service Advisor to one of the best social networking service, that connects people to unique tourism experiences. We are seeking people with the passion for tourism willing to help every customer to feel at home away from home. Based in our office in Lisbon you will be integrated in a team that provide support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.Education•High School diploma OR directly related work experience Experience Target•Call Center experience;•Excellent Communication skills and Client oriented. Knowledge/Skills/Abilities•French native speaker (eliminatory);•Strong English knowledge both spoken and written (eliminatory); •Excellent listening and written/oral communication skills in supported languages •Patience, empathy, and ability to manage stress;•A motivated and enthusiastic personality•Self-organized, planning and prioritization skills OtherFull-time 8h/day between  Monday to Sunday, with Rotative ShiftsWorkplace: Parque das Nações, Lisbon, PortugalBase salary (x14 months) + Meal Allowance + Monthly Performance Training fully paid by SITEL and included in the work contract Career opportunities and good work environmentPrivate health insurance to all employees, after 6 months of workStarting date: June 2015 (in Lisbon)To apply send us your cv with the following reference AE/FRAIR/0515
Lisboa
Consultores Imobiliários

Consultores Imobiliários

A Hall Portugal é a empresa mãe da rede imobiliária Hall, nascida em 2012, e com uma atitude e dinâmica que visam conferir uma nova perspectiva sobre o mercado imobiliário, com uma forte aposta nos recursos humanos, e com uma elevada qualidade de prestação de serviços, tendo sempre como foco as relações interpessoais estabelecidas cm os seus clientes. A rede Hall, com um crescimento bastante sustentado e controlado, dispõe neste momento de 9 lojas em zonas geográficas diferentes, e encontra-se em fase de recrutamento de consultores para reforço das suas equipas comerciais em Sintra , Lisboa , Odivelas , Setúbal , Barreiro , Montijo , Santarém , Vialonga e Beja.O que é que a Hall pretende de um consultor imobiliário?. Que seja dinâmico, pró-activo e organizado. Que tenha elevado sentido de responsabilidade. Que tenha facilidade de expressão e gosto por relações interpessoais. Que tenha apetência para trabalhar por objectivos e desafiar-se a si próprio. Que tenha conhecimentos de informática na óptica do utilizador. Que tenha espírito de equipa e disponibilidade total. Que tenha carta de condução e viatura própriaPara que servem todos estes requisitos?. Para aferir das oportunidades de negócio que poderá encontrar através de prospecção. Para prestar um serviço global ao cliente. Para interagir com a restante equipa no sentido da conclusão dos negócios. Para prestar toda a informação útil e necessária ao clienteComo é que o consultor Hall atinge o sucesso?. Com a integração numa equipa profissional, dinâmica e onde a interajuda é permanente. Com formação adequada e contínua, ministrada por formadores bastante reputados na área. Com apoio documental, processual, jurídico, bancário e outros. Com remuneração de 50% do valor da comissãoSe considera que chegou a altura de dar um novo rumo à sua vida, não perca a oportunidade de integrar a rede imobiliária Hall e envie o seu CV acompanhado de carta de apresentação.
Beja
French Inbound Sales Support Hospitality Industry (M/F)

French Inbound Sales Support Hospitality Industry (M/F)

About us: SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Description of Client: Our client is a French company specializing in the sale of all-in holidays at a number of 'vacation villages' which it owns and operates in a number of locations around the world. We are seeking people with the passion for tourism willing to help every customer to feel at home away from home. Based in our office in Porto you will be integrated in a team that provide support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career. Education •High School diploma OR directly related work experience
Porto
Italian Advisor - Travel & Tourism Industry (M/F)

Italian Advisor - Travel & Tourism Industry (M/F)

About us SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth. Top 5 Reasons to Join Us: 1. Start an international career; 2. Being involved in projects for worldwide brands; 3. Be part of a successful and growing company; 4. Meet people from all over the world; 5. Develop your language skills in an international environment. Summary of Primary Job Responsibilities Start a career in the Travel and Tourism Industry with one of the world’s leading airlines. Develop valuable skills and knowledge in the travel industry. Embrace a dynamic working environment with professional mobility. Take advantage of schedule flexibility that adapts to your lifestyle. Being part of a multilingual and multicultural project in an International Airline Company, you will have the role of Customer Care Assistant (Inbound) for the Italian Market. Giving support by phone, and based in our office in Lisbon, Agents will be able to solve client’s issues like special services conditions (special catering on board, wheelchair booking, pets transportation, etc); Arrival and Departures information; booking flight tickets or arrange changes, Refund calculations, Billing issues or Selling travel insurances (will introduce this issue only in around 15% of the inbound calls). Education High School degree (minimum) Experience Target Contact Center experience Commercial/Sales Experience Previous experience in the Travel business will be a plus Previous experience/knowledge in Amadeus software will be a plus Knowledge/Skills/Abilities Italian Native Speaker (mandatory) Good English Knowledge spoken and written (training will be in English) – mandatory Extrovert with excellent communication skills and Goal oriented Ambition to succeed in a challenging technical environment. Ability to learn complex technical tools and procedures. Commercial Attitude, positive way of thinking and Client oriented (mandatory) Passionate about travel Special Certifications Previous experience in the Tourism field/Airline Company will be a plus, as well as Amadeus software knowledge.
Lisboa