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  • Demand Capture Specialist - Braga, Braga - Nestlé

    Nestlé
    Nestlé Braga, Braga

    há 2 meses

    Descrição

    Position Snapshot
    Location: Braga/Lisbon

    Company: Nestlé Business Services Braga (NBS Braga) or NBS Lisbon

    Full-time/ Hybrid mode – 2 days per week at the office (aligned with our current Policy)

    At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
    About Us
    Nestlé Business Services (NBS)
    is at the heart of the
    Nestlé Group
    . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

    We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

    If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS
    Position Summary
    For our NBS Order to Cash (O2C) department, we are currently looking for a Demand Capture Specialist, reporting to the Demand Capture Lead Specialist

    A day in the life of...

    • Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
    • Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/failures for electronic and digitalized demand capture within the time period of defined service level agreement;
    • Perform periodic activity relevant review´s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
    • Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
    • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

    What Will Make You Successful

    • Positive Thinking, willingness to learn and Team Player attitude required
    • Good problem solving, attention to details and analytical skills;
    • Good Organization and Prioritization skills to be able to cope with a fast pace environment;
    • Strong work ethic and Respectfulness required;
    • Intermediate English level;
    • Good computer skills, including Microsoft Office applications (solid Excel knowledge is a plus)
    • Degree in Business, Finance, Economics or similar preferred but not essential;
    • Previous experience in Customer Service is a plus

    What We Offer
    Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

    • Development of expertise in Nestlé's Shared Services Business
    • Immersion in a culturally diverse team
    • Local and International Exposure
    • Flexible working environment
    • Engagement and wellbeing activities
    • Competitive salary and annual bonus according to your performance
    • Meal Allowance Card
    • Flex Benefits - At NBS you can chose what benefits are more suitable for you
    • Make part of the Nestlé Club and get discount in several partners
    • Free coffee (and good coffee) at the office.
    • Company equipment according to professional needs
    • E-learning courses and training program to get you where you aim to be
    • Career progression

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