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- Create customer accounts in SAP, perform pre-qualification requirements, and provide account information.
- Invoice Management: generate invoices, review unbilled sales, process credit/debit notes, and process month-end accruals.
- Cash Applications: apply, match, and clear payments to appropriate accounts in a timely and accurate manner.
- Monitor aging items, system auto-match malfunctions, and facilitate timely resolution of unapplied and/or misapplied payments.
- Collections: manage assigned AR portfolio and overdue payments as per agreed KPIs.
- Credit: create and modify credit limits as per defined process, release blocked orders.
- Retail site Mystery Shopper reporting, administrative support for Loyalty program, and special price adjustment activities.
- Update Global Smart Form; Travel & Entertainment expense report review.
- Support controls compliance activities; Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
- Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
- Ensure all complaints/queries are routed to the appropriate internal or external parties for resolution.
- Attend customer calls, emails, chat, and respond on requests.
- Create exceptional customer experience for given customer segments in line with SLAs, focusing on First Contact Resolution and low customer effort.
- Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
- Minimum Bachelor's degree or equivalent in business or related field.
- Experience in Order Management, MDM, AR, Billing, Accounting/AP, Logistics domains.
- Native level of Dutch with B2 level in English.
- Competitive salary: 50,000 - 60,000 EUR/year (estimated).
- Meal allowance on card.
- Career progression opportunities.
- Parenthood program.
- Well-rounded health and life insurance packages.
- On-site gym with indoor pool access, fitness classes, and football pitch.
- Staff canteen with varied food options and river-facing balcony seating.
Dutch Ship To Bill Analyst - Lisboa - Buscojobs Portugal
Descrição
German Ship to Bill Analyst
We are seeking a detail-oriented and organized German Ship to Bill Analyst to join our team.
Main Responsibilities:
Requirements:
Benefits:
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