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  • Ea460: Workforce Management Analyst - Lisboa - Fedex

    Fedex
    Fedex Lisboa

    há 1 mês

    Default job background
    Descrição

    Workforce Management Analyst - Forecasting and Capacity Planning

    We have an exciting opportunity for a Workforce Management Analyst to join our team at FedEx, the largest express transportation company in the world. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.

    About Us

    FedEx connects more than 220 countries and territories, working every moment to deliver the most important package of someone's day. We are as diverse as the world we serve, with 530,000 team members strong. Our reach is big, and so are our dreams.

    Your Role

    You will be supporting the Forecasting and Capacity Planning process for our contact centres to help deliver optimum levels of performance, cost & meet our customer demand both in the short, medium and long term. You will work with Central and local CE stakeholders to deliver a robust WFM offering through the Forecasting and Capacity Planning process.

    Key Responsibilities:

    • Using the data available and WFM tool to analyse performance and provide fit for purpose resource models.

    Requirements

    To be successful in this role, you will need:
    * Minimum 3 years WFM experience and understand the end-to-end planning cycle.
    * Experience in delivering Forecasting and Capacity Planning for contact centres in multi-channel frontline and back-office lines of business.
    * A high level of numeracy and literacy skills.
    * Fully conversant with Microsoft Excel and Verint WFM.
    * Analytical thinking and high attention to detail with problem solving skills.
    * Excellent written and verbal communication skills.
    * Experience of working within a fast pace contact centre environment.

    What We Offer

    We offer an attractive compensation package, including:
    • Training to get you started and on-the-job learning opportunities
    • Extensive learning resources to further develop your skills and knowledge
    • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
    • Employee Assistance Program for you and your family in difficult life situations
    • Employee reduced-rate shipping
    • Great career opportunities
    • FedEx is one of the worlds most admired companies and trusted brands year after year

    Estimated salary range: €45,000 - €60,000 per annum, depending on location and experience.


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Ea460: workforce management analyst