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  • Real Time Analyst - Lisboa - Navan

    Navan
    Navan Lisboa

    há 2 semanas

    45.000 € - 70.000 € (EUR) por ano * Alta Direção / Consultoria
    Descrição

    Optimizing Workforce Management

    As a Real-Time Analyst at Navan, you will play a crucial role in supporting the 24/7/365 Travel Experience team. Your primary responsibility will be to monitor real-time volumes across multiple contact center channels and skills, utilizing WFM software and historical data to manage intra-day staffing levels.

    Key Responsibilities

    • Monitor real-time volume and adjust staffing accordingly.
    • Utilize WFM software to optimize workforce management.
    • Implement effective staffing adjustments to maintain service levels.
    • Identify emerging trends and assess their impact on business operations.

    Requirements

    • 1+ year of Workforce Management (WFM) experience as a Real-Time Analyst.
    • Experience in a multi-channel contact center environment.
    • Strong proficiency in Google Sheets and Microsoft Excel.
    * Essa faixa salarial é uma estimativa feita pela beBee
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