Business Travel Consultant - Lisboa - Navan

    Navan
    Navan Lisboa

    há 1 dia

    40.000 € - 80.000 € (EUR) por ano * Alta Direção / Consultoria
    Descrição
    Business Travel Consultant Role

    We're seeking a skilled Travel Consultant to join our team at Navan, powering in-person connections with relentless innovation. As a key member of our fast-growing Travel Experience team, you'll support our users' travel needs directly, providing top-tier travel support via chat, calls, and emails.

    Key Responsibilities:
    • Provide exceptional travel support to customers.
    • Maintain up-to-date knowledge on suppliers, destinations, and systems.
    • Assess customer needs, urgency, and preferences quickly.
    • Handle hotel, flight, car, and rail bookings accurately.
    • Guide customers in self-service options on the Navan platform and app.
    • Respond promptly, meeting SLA expectations.
    • Follow company and customer policies, ensuring global compliance.


    Requirements:
    • 5+ years of experience as a Travel Consultant covering air, rail, and hotel bookings.
    • 3+ years of experience with GDS (Sabre, Amadeus, or Galileo).
    • Fluency in English - mandatory; additional fluency in French, German, Spanish, or Italian is a plus.
    • Background in contact center or customer-facing roles.
    • Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce.
    • Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
    • Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues.
    * Essa faixa salarial é uma estimativa feita pela beBee
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