German-speaking Customer Advisor for Philip Morris - Lisboa, Portugal - City Job Offers

City Job Offers

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Work for Philip Morris International Customer Advisor with German wanted in Lisbon

Do you speak German and are you a wizard in Customer Service? We are looking for a passionate Advisor to bring Remote Support for Philip Morris International clients.

Work for a big company and join a multicultural Lisbon team with this job offer

German-speaking Customer Advisor for Philip Morris (Based in Lisbon)

The company:

Welcome to Philip Morris or the future of electronic cigarettes. The global corporation is revolutionizing the smoking market with the latest product "IQOS".

This mixture of classic and electronic cigarettes is a new Philip Morris construction that contains atomized tobacco heated up to 350 degrees, but not burned at even higher temperatures than traditional cigarettes.

As there is no incineration in the process, the health risk is reduced. This is a different e-cigarette.

Your opportunity:

Become part of Philip Morris Join the German-speaking IQOS Support Team and empower your customer care skills. You can expect an exciting and international working atmosphere.

The role:

Together with your colleagues, you will help the company achieve customer happiness by successfully managing customer relationships.

This is your new job in Lisbon if

You have an excellent command of German and are fluent in English (spoken and written)
You are able to work for the project from Monday to Sunday, between 7:00 am and 8:00 pm.
You are comfortable working on a shift system (you will be informed about your work schedule in advance)
You have excellent communication skills
You like helping others

**Experience in Sales/Customer Service is a plus

Your day to day at work:

Provide detailed information about any questions related to IQOS products
Share your professional advice on the use of IQOS products
Assist with online ordering
Process warranty cases

Keywords to success in Customer Service:

Empathy
Teamplayer
Digital
Outgoing
Customer mindset

Benefits:

Intensive training for all new employees to get an insight into your field of work, in software systems for electronic data processing and customer relationship management
Competitive salary +Christmas bonus
Vacation (22 days per year) and public holidays
If you work on weekends, you receive a shift allowance of 25% of the hourly wage
Your future workplace is based in Lisbon, from where the Germanspeaking customer call center is carried out. Your office is the modern Expo Atlântico branch.
Fixedterm, renewable employment contract with an initial duration of 12 months
Possibility of permanent employment after 24 months
Private health insurance from the signature of the employment contract
Relocation package for #cityjobbers coming from abroad (within Europe): pickup from the airport and administrative support for your integration in Portugal, subsequent reimbursement of flight costs, free annual flight home, accommodation in a room in a company apartment in Lisbon
Free Portuguese courses
Training allowance (net amount)