Customer Advisor for Tech Project - Lisboa, Portugal - Webhelp

Webhelp

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Location

Lisbon, Portugal
Language
Italian***
Description:
Why joining us

Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving the performance every day.

If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

What you'll be doing at Webhelp

As a
Italian-Speaking Technical Support Advisor, you will:

Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
Delivery of highcaliber Customer Service on postsales requests (delivery, warranties, refunds.
Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
Logging and following up on orders or requests.
Capturing all required data elements in CRM as required by clients, policies, and products.

We'll be a great match if you:

Have a high level of Italian (written and oral) and fluent in English (B2):
Excellent communication skills coupled with empathy and team spirit
Adapt to unplanned situations in a methodical and organized way
For nonEU residents, it is mandatory to have a valid work permit

What we offer you:

Strong compensation package (14 monthly payments per year plus bonus)

-
2000€ Signing Bonus:

Monthly meal allowance paid in voucher card (net)
Private Health Insurance from day
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural Project
Flexible Schedule
Work in a diverse environment with people from over 75 nationalities
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
We promote intercompany mobility to work at any of our sites around the world
Workplace
:Work From Home (for people already based in Portugal)

"Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide." -
Samantha Oliveira - Customer Advisor

Who we are

Webhelp
is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp
, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at
Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us

Webhelp is an equal-opportunity employer.