Demand Capture Specialist - Oeiras, Portugal - GIGROUP
Descrição
We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.
They are currently looking to strengthen their team with a
Demand Capture Specialist (Orders Management) for the German Speaker Market (M/F) for the region of Linda-a-Velha, Oeiras, Lisbon.
Main responsibilities:
- Ensuring Demand is captured within Global and/or Market SLA ́s, through both manual and electronic order methods;
- Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
- Perform periodic activity relevant review ́s with stream Lead Contribute to Continuous
- Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
Ideal Profile:
- Bachelor's degree in Business, Finance, Economics, Logistics or similar is a plus;
- Previous Customer Service and/or Order to Cash (O2C) experience is an advantage;
- Fluent in German and English;
- Strong problem solving and analytical skills;
- Customer orientation;
- Able topropose and implement improvements in procedures.
We offer:
- Direct contract with our client.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits you can chose what benefit is more suitable to you.
- Remote or hybrid work schedule must live in Portugal.
- Career progression and possibilities for International Career.
- Initial and continuing training.
We're waiting for you- //pt.
Gigroup.
Com/politica-de-privacidade/._
Mais empregos da GIGROUP
-
Gestora de Cobranças
Sintra, Portugal - há 3 semanas
-
Formador Interno
Sintra, Portugal - há 1 semana
-
Operador de Armazém
Ponte de Lima, Portugal - há 2 dias
-
Administrativa (Aveiro)
Aveiro, Portugal - há 1 semana
-
Oficial de Produção e Manutenção
Maia, Portugal - há 3 semanas
-
Nestlé: Call Center Supervisor with French And
Oeiras, Portugal - há 2 semanas