Tourism Customer Support Advisor - Porto, Portugal - ManpowerTBO

ManpowerTBO

Empresa verificada

Porto, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in Italian.

Main responsibilities:

Handle all telephone calls in line with service standards and procedures;
Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
Provide relevant information to customers in order to improve customer service and loyalty;
Assist customers with their online bookings and other web enquiries;
Inform customers about web features and content;
Assist with internal support and training of new staff when required;
Participate in specific operational projects where required.

What we are looking for:

Fluent in Italian (English language skills are considered an advantage);
Excellent verbal and written communication skills;
Very good knowledge of Microsoft Office package;
Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
Ability to organize and prioritize;
Ability to work flexibly to business needs and under pressure;
Ability to think outside the box and be open to new challenges;
Flexibility to attend supplier training and/or education events;
Schedule flexibility.
Appropriate working environment and conditions at home (space with privacy to work 8h day without noise);
Fiber internet service (mandatory);

What we offer: