German-speaking Team Leader for a Search Engine - Lisboa, Portugal - Webhelp

Webhelp

Empresa verificada

Lisboa, Portugal

há 5 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Location

Lisbon, Portugal
Language
German***
Description:
Why join us

Do you want to live a rewarding career, on behalf of the world's most exciting brands? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Customer Support Advisor to provide great customer support, maintaining quality & improving performance every day.

If you love helping others and have a natural curiosity, we are a perfect match.

Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

What you'll be doing at Webhelp
As a
German-Speaking Team Leader for a Search Engine Project, you will:

Supervise, monitor and develop a team of Customer Advisors.
Closely monitor the SLA's and KPI's of the project.
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving highlevel performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fastpaced growth and internal progress in different job positions.

We'll be a great match if you:

Have a high level of German (written and oral) and fluent in English (B2 minimum):
Have at least on 1 year of previous experience in Team Management (mandatory)
Have Indepth knowledge of performance metrics (KPI's)
Have Good IT skills, especially in MS Excel
Have excellent communication and leadership skills

What we offer you:

Strong compensation package (14 monthly payments per year plus bonus)
Monthly meal allowance paid in voucher card (net)
Private Health Insurance from day
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural Project
Flexible Schedule
Work in a diverse environment with people from over 75 nationalities
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
We promote intercompany mobility to work at any of our sites around the world
Workplace
:Work onsite in Lisbon, Portugal

" Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide." -
Samantha Oliveira - Customer Advisor

Who we are

Webhelp
is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp
, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at
Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us

Webhelp is an equal-opportunity employer.