Sales & Service Specialist - (Danish and Swedish - Lisboa, Portugal - Cluster OSL

Cluster OSL

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Are you ready for new opportunities? New challenges and fair work conditions? Consider Us

We are looking for dynamic and passionate individuals, fluent in Nordic Languages, to join our team, provide an amazing experience for all our clients and ensure a positive workplace environment.

Do you feel ambitious and capable of growing with Cluster? We would be happy to hear from you

ABOUT YOUR ROLE:

The employing undertakes to exercise, under the authority and direction of the employer entity, the functions of
Sales & Service Specialist by the First Party, which consist, among others, of the following activities or tasks:
Provide exceptional customer service by handling queries, advising customers on their needs, and identifying opportunities for purchases or upgrades

Serve as a brand ambassador for the employer's entities, maintaining a professional, proactive, and empathetic attitude at all times.

Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction.

Process and record customer and internal requests, orders, tickets, etc., adhering to time limits for contact, response, and follow-up.

Maintain a respectful tone in all communications, both internal and external, and ensure all communications follow procedures, guidelines, and policies defined by Cluster

Continually gain knowledge to provide accurate answers and solutions to customer inquiries

Provide feedback on processes to help improve efficiency and accuracy, and actively engage in finding appropriate solutions.

Always go the extra mile to ensure customer satisfaction.

Adhere to CLUSTER's guidelines and policies

WHAT WE EXPECT FROM YOU
Fluent in one of Nordic languages such as Danish, Swedish.

Knowledge of English level C1 (to ensure you are up to date with training and communication between departments and employees).

Excellent communication skills and ability to work well in a team.

Positive attitude and willingness to perform additional tasks.

Customer satisfaction orientation and proactivity.

Ability to deliver results independently and in often ad hoc situations.

Ambitious to engage with other team members and share experiences.

Well organized, valuing good work ethic and acting with integrity in every situation.

Demonstrate reliability and trustworthiness.

WHAT YOU CAN EXPECT FROM US
Fully paid onboarding period (one month).

Professional career progression and support throughout your career development.

A multicultural and diverse environment with an excellent working environment.

Team building activities organized by Cluster and/or its team members.

Competitive salary package for entry level (includes transportation allowance and work from home allowance, if applicable).

Salary paid in twelve months.

All necessary equipment will be provided by the company.

Private medical insurance will be provided (after completion of probationary period).

Location:
Lisbon

Job Types:
Full Time, Permanent, Non-Fixed Term Employment Contract.

Start date:
Frequently hiring

Salary: 1.645,00€ monthly gross (excluding performance bonus and/or other benefits)

ABOUT US:

Cluster is a young and dynamic company that is driven by a bold ambition.

Our journey began in 2020 with just two employees, but today, we are proud to have a team of over 400 professionals and to operate in Lisbon and in Barcelona and have built a team to support European markets in various countries such as Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our home base, Portugal.

Our focus is not only on growth, but also on creating opportunities for our team members to grow and succeed.

We firmly believe that our team is the backbone of our success, and without them, we would not be where we are today.

Our close-knit team has always been an integral part of our company's DNA, and we aim to maintain this spirit even as we continue to grow and welcome new members to our team.

At Cluster, you are not just another employee - you are a valuable team member who plays a vital role in our collective success.

We are committed to supporting and empowering our team members to achieve their full potential and contribute to our company's growth, as well as their own personal and professional development.

Salary: 1,000.00€ - 2,000.00€ per month

Ability to commute/relocate:

Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

Please list 23 dates and time ranges that you could do an interview.
Which of the languages mentioned on the AD are you fluent, with exception of English?

Experience:

Customer Support: 1 year (preferred)

Language: