- Troubleshoot, diagnose and resolve faults for VOIP services according to product SLAs, up to 3rd Level Support.
- Able to check the call flows of customer traces and should have clear understanding of the concepts
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
- Have full knowledge of customers bespoke solutions and services.
- Mentor a group of Lead Engineers on solutions and supported technologies.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, e.g. Technical Assistance Centre (TAC).
- Maintain a clear and accurate record of events throughout a fault duration utilising COLT internal company ticketing system and provide regular updates as and when required.
- Identify, Plan and Implement solutions for re-occurring Problems on VOIP and TDM services.
- Technically manage software upgrades in co-ordination with vendor and Colt teams involved.
- Create technical documentation, Troubleshoot guides and Method of procedure to execute configuration changes.
- A good understanding and proven troubleshooting experience in SIP trunking.
- Proven working experience with some of the following vendors is needed: Ribbon(Sonus) SBC and GSX/PSX
- Knowledge of AudioCodes, Cisco, Juniper is a preference.
- Previous experience within a Telco / IT Helpdesk environment is required.
- Able to demonstrate a high level of capability from a second level perspective in VoIP.
- Working experience with tracing tools like Wireshark, Klerity or similar
- Knowledge on the following is considered as important: SIP, SDP,RTP, International numbering plan, Voice Cloud solutions, APIs and scripting.
- Experience of working within a team environment, with full responsibility for fault resolution. Including taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion.
- Excellent phone and communication (written and oral) skills
- Customer and service oriented
- Committed to providing quality service & results, ready to make a positive difference
- Proactive
- Ability to quickly learn technical information
- Ability to take decisions quickly and efficiently
- Team Spirit
- Formal IT qualification: CCNP, CCSP, CCNA, etc.
- Exposure to vendor specific VoIP training and related technologies
- Experience with ITIL
- Telecoms / Computer science degree or equivalent
- Relaxed dress code
- Two days annually to spend on volunteering opportunities
- 39 hours working week and additional days off as per Colt own collective bargaining agreement
- Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
- Lunch vouchers or childcare vouchers
- Access to a virtual business school for on-going learning
- Business mentoring
- International environment with employees from more than 35 different nationalities
-
VoIP Engineer
há 2 semanas
Colt Technology Services Lisbon, PortugalColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. · #LI-MS1 · Role purpose and key accountabilities · The primary function of the ...
-
Voip Operations Engineer
há 2 semanas
Broadvoice Lisboa, PortugalPosition Details Department: Site Reliability Engineering Location: Portugal/Remote (from Portugal) Reports to: Team Leader Position Summary As the VoIP Operations Engineer, you will play a crucial role in maintaining and optimizing our voice platform to ensure the smooth deliver ...
-
Técnico de Operação de Voz
há 2 semanas
Olisipo Lisboa, PortugalReferência · 12318_Técnico de Operação de Voz_Lisboa · **Descrição**: · Telecommunications Network Engineer · **Perfil**: · - Licenciatura em Engenharia Informática, Eletrotecnia, Telecomunicações e/ou 12o ano na área da tecnologia; · - Mais de 2 anos de experiência em funções si ...
-
Oss Functional Analyst
há 2 semanas
Capgemini Engineering Lisboa, Portugal**Capgemini**: · We are Capgemini Engineering. A brand part of the Capgemini Group. · We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspir ...
-
Administrador de Redes
há 1 dia
Olisipo Lisboa, PortugalReferência · 11863_Administrador de Redes_Lisboa · **Descrição**: · Network Engineer · **Perfil**: · Procuramos um Administrador de Redes para integrar um projeto na área de Lisboa. · - Experiência mínima de 3 anos na área da administração de redes, especificamente assentes em eq ...
-
Administrador de Redes
há 2 dias
Olisipo Lisboa, PortugalReferência · 13164_Administrador de Redes_Lisboa · **Descrição**: · Network Engineer · **Perfil**: · - Experiência mínima de 3 anos em funções semelhantes, preferencialmente com expertise em: configuração e administração de equipamento de switching e routing Cisco; · - Experiênci ...
-
Network Administrator
há 5 dias
Integer Consulting Lisboa, PortugalWe are looking for **Network Administrators**, with great teamwork skills, for an insurance and international project in a hybrid model of work in Lisbon. · **Requirements**: · - 5+ years of experience with Networks Engineering · - Solid experience with Load Balancing, WAF, Routi ...
-
Senior Product Manager
há 4 dias
TelTech Lisboa, PortugalAt Teltech, we build mobile communication apps that make headlines. From spam call blocking, call recording, messaging, and more - for more than a decade we've been building products that solve problems and make it easier to communicate. Our north star is impact, and we believe h ...
-
Plusnet GmbH Lisbon, PortugalVMware, WAN, IT, VoIP, 3rd-Level-Support, CloudComputing, Cisco WebEx, Cisco, LAN, TLS, Linux, DevOps,Digitalisierung, Telefonanlagen Devops Cloud Engineer (Voice) (m/f/d) · Reference number: PLN TDBO-YF DevOps CloudEngineer (Voice) (m/f/d) · (Germany-wide) Permanentemployee, Fu ...
-
Technical Manager
há 1 semana
Wit Software Lisboa, PortugalWe are seeking a talented Technical Manager to develop advanced software solutions for Mobile Network Operators. If you have experience in managing and developing highly-scalable software platforms for Internet, Cloud or Telecom, detailed knowledge about SIP protocol, Application ...
-
Senior Network Engineer
há 2 semanas
Ignit Tech Lisboa, PortugalWe are currently seeking a Senior Network Engineer to join an important client.If you want to enrich your career in this area and are looking for a company that invests in your career, apply for this opportunity.RequirementsEssential qualifications and experience:Excellent knowle ...
-
VideoConference support
há 2 semanas
AXIANS EI Lisboa, PortugalThe world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, w ...
-
Conferencing support
há 3 semanas
AXIANS EI Lisboa, PortugalThe world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, w ...
-
Strategic Solutions Engineer- Iberia
há 3 semanas
Humana Portugal Lisboa, PortugalAt Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our comm ...
-
Technical Account Manager
há 11 horas
Cisco Thousandeyes Lisboa, Portugal**Please note that this is Engineering - Technical role and not a Sales role** Who We AreThe name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continu ...
-
Voice & Services Network Engineer
há 6 dias
Truphone Lisboa, PortugalVoice & Services Network Engineer | Truphone Careers Personal COMPANY Our story Offices Partner Security Careers · Contact Voice & Services Network EngineerNetworks & Engineering Location: Lisbon, Lisbon, Portugal · Posted date: 11/22/2023 · Type: Full-time · 1GLOBAL - Seamless C ...
-
Network Engineer
há 2 semanas
Axa Group Lisboa, PortugalAXA Group Operations is an IT solutions company delivering services to the AXA Group & to its banking and insurance companies. We develop and operate transverse business solutions at international scale. Working for the different companies of the AXA group, AXA Group Operations h ...
-
Google Pillar
há 1 semana
Devoteam Alegri Gmbh Lisboa, PortugalAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation f ...
-
Network Engineer
há 2 semanas
AXA Group Lisboa, Portugal Tempo integralAXA Group Operations is an IT solutions company delivering services to the AXA Group & to its banking and insurance companies. We develop and operate transverse business solutions at international scale. · Working for the different companies of the AXA group, AXA Group Operations ...
VoIP Engineer - Lisbon, Portugal - Colt Technology Services
Descrição
and key accountabilitiesThe primary function of the VoIP Engineer is to carry out 2nd level troubleshooting of VoIP faults ,including circuit level diagnostics, for all Colt products delivered over the Voice/VoIP network with 24x7 responsibilities. Develops customer solutions to address a variety of business problems across voice domain. Acts a subject matter expert on multiple functional areas related to voice technologies and able to troubleshoot the faults raised by customer.
Key Accountabilities
Essential requirements
Must be able to speak & write fluent in English, second European language would be advantageous
Desirable
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
