Employee Support Specialist - Lisboa, Portugal - Airbus

Airbus

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

**Responsibilities - your mission

An opportunity for a Employee Support Specialist **has arisen within Airbus GBS.

The jobholder will be responsible for ensuring an efficient Employee Support and Experience on Personnel Administration, Time Management, Payroll, Social Security and Benefits activities that belong to the Reward Operations area, as essential topics from Human Resources function (HR), on a high-quality level, leading with labor law and rules, Collective Agreements, as well Company requirements.

The main tasks **will be:

Support and meet all those requests raised by the internal employees to the internal customer service at first level.
Expected efficient triage actions may permit the requests to be derived to other RO areas when it has not been able to be solved at the first level.
Managing different IT tools at once.
Able to provide clear internal customer service in both Spanish (native) and English.
Memorize main related areas procedures and manage KDB and documentation for others, to provide a quality service.
Create and update both Employee Support department procedures and response templates.
Reporting and KPIs monitoring.
Analyzing reports, KPIs and detailed data to highlight employee needs anticipation and customized information.
Facilitate training actions and also knowledge transfer when needed.
Data Privacy Culture: Ensure the protection of personal data. Ensure a high level of compliance.
Languages : Spanish native level / English conversational level
Education: Human Resources or Labour Relations or Business Administration or a related discipline at any level.
Experience: At least 1 year in Human Resources / Service Line.
Technical knowledge: Google Workspace and/or Microsoft Office

Valuable:
Service Now, SAP-HCM and/or Workday

Soft skills: Effective communication. Empathy. Patience. Resilience. Ability to handle pressure. Emotional stability and self motivation.
Valuable / Nice to have: Time management and/or payroll knowledge. Experience in manufacturing companies. Spanish culture experience.

Benefits - what's in it for you

Diverse career opportunities within Airbus European core countries or in other regions around the world.
A hybrid working model, allowing you to combine onsite and offsite work.
A modern office at Parque das Nações, well connected to public transportation.
A motivated and fun crew to grow and build and shape the GBS together.
An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Portugal SA

Employment Type:

Fixed term
Experience Level:
Professional

Job Family:

HR Expertise

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.