Customer Service Agent - Oeiras, Portugal - Estoril Sol Digital
Descrição
We are currently looking for a Customer Service Agent to work in a fast-moving iGaming environment, where the main goal is to provide a high-quality support to our customers and take measures to ensure their satisfaction.
Your Challenge:
- Acquire an excellent knowledge and understanding of the company's products;**:
- Register, follow up and resolve the customer' requests;**:
- Provide players with an immediate solution or response to ensure full satisfaction;**:
- Assist the Customer Service Manager and the Team Leader;**:
- Assist and interact with other departments whenever it is required;**:
- Ensure compliance with the laws that regulate the company's activity;**:
- Develop or participate in individual and team projects that can leverage our brand;**:
- Be a team player in achieving the company ́s and the customer service key**
performance indicators.
Your Requirements:
- Portuguese speaker (required);**:
- High level of English, both written and orally speaking (required);**:
- Education: Completed high-school or Degree in a relevant area (required);**:
- Strong knowledge of MS
Office tools and Internet;**: - At least 1-year experience in a customer service environment (required);**:
- Previous experience in the online gaming industry (highly desirable);**:
- An understanding of betting and a passion for sport will be considered a plus;**:
- Stressresistant and able to efficiently manage several tasks simultaneously;**:
- Proactive, solution-oriented with focus on detail;**:
- Be a team player but also able to work independently;**:
- Willing to work with flexible hours.**
Our offer:
The opportunity to work in a young and dynamic company that continues to grow in its sector
- Very attractive salary conditions;**:
- A
fulltime contract directly with our company;**: - Health insurance;**:
- Meal allowance and other benefits.**
Tipo de oferta: Período Integral, Integral/Fulltime
Benefícios:
- Cartão/Ticket refeição
- Seguro saúde
Horário de trabalho:
- Turno rotativo
Requisito de idioma flexível:
- Português Não Necessário
Tipos de pagamento complementares:
- Bónus de performance
- Health insurance
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