Technical Client Specialist - Lisboa, Portugal - HCL Technologies

HCL Technologies

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Technical Client Specialist

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Your Role & Responsibilities

Provide a support function for the Client ensuring timely and effective resolution of software/hardware issues with output devices, software solutions and assisting in identifying infrastructure issues.

Support on-going recommendations for improvement and configuration, also forming part of the role in support of the Service and may include activity in support of pre-sales throughout the contract life.

The Technical Services Team acts as enablers, in achieving a measurable service as per the individual account contract commitments. The position reports to the Technical Services Manager.

Functional Responsibilities

Provide technical architectural support for design and technical delivery services for contract life, from proof of concept to live deployment for all software or hardware solution components.
Act as a single point of contact to the customer, partner(s), subcontractor(s) and other stakeholders in relation to technologybased components.
Depending on the scale of requirements within an account, this role may provide support activity across multiple accounts as required.
Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service.
Ensure flexibility in support role to align to changes relating to the client's IT support services.
Ensure minimum suitable accreditation levels are maintained in line with the contract and Xerox standards.
Ensure availability for overtime, holidays etc. as per Account contract requirements.
Position may involve some travel to various client sites.
Ensure 100% compliance to Escalation policy and support Security and Risk compliance in line with the contractual obligations.
Manage assigned Technology based escalations within assigned account(s).
Ensure all Escalations are managed in a timely manner
Support change management escalations

ADHOC Responsibilities

Provide accurate, timely, and professional reports to management for historical analysis, status, and forecasting purposes
Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested

Qualifications & Experience

Bachelor's Degree (Computer Science, MIS (Management Information Systems), Engineering or related)
Any degree or certification in Computer or Technology field
1 to 2 years of experienced at providing IT support
Understanding of ITIL, Lean Six Sigma, Agile methodologies
IT certifications on Microsoft and Cisco technologies
English (Verbal and Written at advanced level) Other languages is a plus
MS Office (i.e., Word, Excel, Outlook, PowerPoint, Visio & MS Project, and PowerPoint)
Attention to detail with strong organisational capability
Ability to manage / work in a crossfunctional team / environment.
Evidence of experience working within virtual teams of highly skilled individuals.
Ability to multitask and prioritize many initiatives.
Experienced at interfacing with customer across multiple levels.
Ability to identify and articulate risk.
Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware, and software maintenance.
Experience of Installation and configuration of server technologies.

Why Us

Permanent contract
Private health and life insurance from day one in the company
Working hours: Monday to Friday, day shifts
Meal allowance on card/voucher
Career progression opportunities
Parenthood program
Our facilities include an onsite gym; indoor pool, fitness classes and a football pitch
Staff canteen with varied food options and riverfacing balcony seating
We are one of the fastestgrowing large tech companies in the world, with offices in 50+ countries across the globe and 211,000 employees
Our company is extremely diverse with 165 nationalities represented
We offer the opportunity to work with colleagues across the globe
We offer a virtualfirst work environment, promoting a good worklife integration and real flexibility
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
We offer comprehensive benefits for all employees
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that