German Customer Advisor for a Video Game Brand - Lisbon, Portugal - Foundever

Foundever Lisbon, Portugal

há 2 semanas

Descrição

German Customer Advisor for a Video Game Brand - Lisbon, Portugal

Req ID#:

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you

Your future project: join our German Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers' enquiries within given timescales

Develop and maintain a full technical knowledge of the client's products and services

Deal with all correspondence as requested/required

Accurately log all calls and in line with procedures

Responsibly maintain and update all job-related administrative forms

Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of German (C1)

Intermediate level of English (B1)

Previous experience in Customer Service preferred

Impeccable communication skills

A calm, cool and level-headed attitude in every situation

Excellent self-organizing skills

A proactive approach and willingness to work on own initiative

Ability to work under pressure, in order to achieve deadlines and KPI's

Ability to adapt to a continuously changing environment and procedures

Knowledge of Microsoft Office Pack (Word, Excel)

Must hold EU citizenship or valid work permit

Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

Signing bonus

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with FoundeverTM

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today

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