Customer Support Agent - Lisboa, Portugal - David Kennedy Recruitment

David Kennedy Recruitment

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon.

Position:
Customer Support Agent

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary.

DUTIES AND RESPONSIBILITIES:

Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Able to identify when the issue should be reassigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all jobrelated administrative forms.

REQUIREMENTS:

Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
Minimum of 1 year working experience in Customer support roles (ideally from contact centres)
Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time.
Able to work rotating shifts Monday
Sunday.

BENEFITS: