Italian Customer Advisor for Video Game Brand - Lisboa, Portugal - Foundever

Foundever

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you

Italian native or fluent with strong

English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you

Your future project:
join our

Italian Customer Support team.

Our

client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers' enquiries within given timescales
Develop and maintain a full technical knowledge of the client's products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all jobrelated administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of
Italian (C1):
Intermediate level of
English (B1):
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and levelheaded attitude in every situation
Excellent selforganizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI's
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Highspeed internet access and appropriate conditions for remote work

-
Must hold EU citizenship or valid work permit:

Benefits.

Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging companywide initiatives, including our EverBetter wellness program
Job stability
Lifelong skills and experience
Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.