Cash Management Servicing Analyst - Lisboa, Portugal - BNP Paribas
Descrição
About the job
- The Cash Management Relationship Analyst mission is to guarantee the timely delivery of daily banking services for Corporate Clients across Europe. You will be assigned a portfolio of clients for which you will have to ensure efficient delivery of high quality service in the management of their current accounts and Cash Management queries by leveraging all BNP Paribas capabilities to propose the most appropriate solutions
Your Main Activities Are
- Provide corporate clients with a front line entry point for support in their daily banking services needs
- Be responsible for the overall Cash Management relationship of the client portfolio by proactively proposing solutions and anticipating client needs
- Ensure daytoday operational efficiency by maintaining and improving effective client queries management
- Followup incident resolution, analysis of client's feedback and actions to implement and ensure complaints are properly managed
- Maintain a dynamic, interactive and proactive relationship with the clients and with the internal stakeholders
- Follow the internal control framework to ensure reliability and traceability of the work done
- Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
- Ensure basic technical support to clients regarding eBanking tools and Cash management products and promote "Selfcare" habits to clients, as part of the digitalization initiatives
Profile and Skills to Success
- Bachelor or University Attendance in Economics / Finance and/or Accounting
- Up to 2 years of relevant experience
- Advanced level of English, both written and oral
- Knowledge in MS Office Pack Exel
- Ability to collaborate / Teamwork
- Client focused
- Attention to detail / rigor
- Communication skills, both oral and written
- Ability to understand, explain and support change
Why joining BNP Paribas?
-
Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
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Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.
Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
-International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services.
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional client.
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Diversity and Inclusion commitment
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Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.
We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.
Only through this balance we may all be at our best while working.-
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
PRIMARY LOCATION
PT-11-Lisbon
JOB TYPE
Standard / Permanent
JOB
CUSTOMER RELATIONSHIP MANAGEMENT
EDUCATION LEVEL
Secondary Education
EXPERIENCE LEVEL
Beginner
SCHEDULE
Full-time
REFERENCE
2304GMOCM14733
APPLY
***- (
REF:
2304GMOCM14733)
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