IT CRM Manager - Porto, Portugal - H.B. Fuller

H.B. Fuller

Empresa verificada

Porto, Portugal

há 4 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

We, at H.B.

Fuller embrace a shared set of beliefs and competencies that direct the way we operate and express our fundamental principles about how we will achieve success.

We strive to hire talent that demonstrates our beliefs and our competencies.

POSITION OVERVIEW
The Commercial Apps team at H.B.

Fuller is responsible for delivering great user experiences through secure, scalable technology, and enables processes that empower the business and help H.B.

Fuller achieve its mission. To do this, we collaborate deeply with the best minds and teams at H.B. Fuller that run our business.

This role will establish a strategic partnership with the commercial stakeholders to understand their needs and ensure the business systems support the overall goals and objectives.

The role requires strong communication skills and a deep understanding of Go-To-Market (GTM) business processes and technical aspects of CRM & eCommerce systems.

Responsibilities include:

Partner with business stakeholders to translate their priorities into technical solutions, drive process simplification and alignment across system and business needs
Actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
Identify and lead the implementation of new solutions across our CRM & eCommerce systems to ensure that they are organized and delivered in a way to achieve maximum business value
Stay ahead of current and future technology trends that support our GotoMarket (GTM) teams, including Sales, Marketing, Customer Support, Customer Success, and Professional Services.

EMPLOYEES SUPERVISED
2 employees plus 3rd party contractors

BUDGETARY RESPONSIBILITY
None

Minimum Requirements

Bachelor's Degree in Information Systems, Computer Science, or related field is preferred
10+ years of CRM systems experience, with 6+ years of experience on the Salesforce platform including managing projects/programs or implementation of Salesforce solutions
2+ years at Manager level or above with leading CRM systems teams
Demonstrated experience in gathering and transforming product requirements into a practical product roadmap.
Experience working with SaaS Software companies understanding the business model including product and pricing.
Solid experience with integration between multiple, highly complex systems
Excellence in verbal and written communication, articulation, and Stakeholder management skills including the ability to effectively communicate with both business and technical teams.
Strong attention to detail and excellent problemsolving skills
Fluent English skills: Verbal and Written
Business acumen.

PREFERRED QUALIFICATIONS

Experience managing global teams.
Experience in Corevist, Amazon, and other eCommerce solutions

PHYSICAL ENVIRONMENT

Office

Add:

To all recruitment agencies:
H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.