Technical Customer Support - Lisboa, Portugal - JUJUR

JUJUR

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Position:
Technical Customer Support

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

Communicate with customers using various channels
Respond to customers queries in timely and efficient manner
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Able to identify when the issue should be reassigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Listen to the customer's unique situation and acknowledge their needs
Go beyond the customer's service expectations so they will remember and share their great experience
Keep records of customer interactions, comments, and complaints, and in line with internal procedures
Maintain and update all jobrelated administrative forms

REQUIREMENTS:

Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Treat all data and personal information with utmost confidentiality
Keep up with the latest home appliances related trends
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time
Customer oriented role experience will be considered as an advantage

BENEFITS: