Social Media Advisor - Oeiras, Portugal - GIGROUP

GIGROUP
GIGROUP
Empresa verificada
Oeiras, Portugal

há 3 semanas

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:

Nestlé Business Services.
A
Social Media Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.


A Day in the life of...

  • Respond to customers' queries mainly through written channels of communication and phone in a timely and accurate way
  • Identify customers' needs, help them in the usage of specific features and introduce them to new functionalities &
campaigns

  • Maintain a good relationship with the customer through Social Media platforms, such as Facebook, Twitter, Instagram, etc.
  • Treat serious and sensitive customer contacts ensuring the Nestlé procedures on Consumer Complaints Handling process
  • Ensure follow up with the customers to make sure their issues are resolved and gather customers' feedback
  • Keep the internal databases updated regarding the consumers' requests, complete a FAQ database and update the knowledgebased documents
  • Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer
  • Report product malfunctions, share feature requests and effective workarounds with relevant stakeholders

What will make you successful
-
Fluent in French (spoken and written):

-
Intermediate/Advanced Knowledge on English:


  • Experience as a Customer Support Specialist or similar CS role
  • Experience in Community Management (Instagram, Facebook, etc.)
  • Customer management orientation
  • Understanding of how CRM systems work
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Availability to work Monday to Saturday in rotative shifts from 8am to 9pm (40h/week) and two days off.

We offer:

- **Direct contract with Nestlé Business Services.**:
  • Competitive salary and annual bonus according to your performance.
  • Flex Benefits you can chose what benefit is more suitable to you.
-
Remote work schedule - must live in Portugal
:


  • Career progression and possibilities for International Career.
  • Initial and continuing training.

We're waiting for you- //pt.
Gigroup.
Com/politica-de-privacidade/._
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