Customer Support for Online Video Streaming - Lisboa, Portugal - Cognizant

Cognizant

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.

This project is a support line for one of these services -
the best-loved video streaming website in the world.

You will be part of a
multicultural team based in Lisbon, where you will provide
outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Excellent Finnish language native level written and spoken communication skills
Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
Ability to handle difficult situations.
Openness to work flexible hours as required (may include evenings, weekends and/or holidays)/Shifts 8AM8PM Monday to Sunday

RESPONSIBILITIES

You will be dealing with Creators that generate revenue to our client's platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.
Good customer support skills and experience are of utmost importance to be successful

OUR OFFER