Dutch Consumer Finance Representative - Lisboa, Portugal - Foundever

Foundever

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you
Dutch native or fluent with strong communication skills?

Looking to make your career abroad in a multicultural environment?

So we have the perfect opportunity for you
Our
client is a global leader in financial services, transforming businesses and empowering communities with products, services, and contributions.

As a customer advisor specialist, your daily responsibilities will include:

Comply with company policies and procedures to meet legal, quality, and business requirements.
Ensure the highest level of customer service by responding to all customer inquiries.
Provide coverage for the "stock credit", designed to facilitate the financing of the acquisition of new and/or used vehicles by clients.
Facilitate the initiation and signing of lines of credit by collaborating with the appropriate parties.
Guarantee compliance with regulations and financial conditions during the signing process.
Maintain accurate records of all lines of credit and ensure compliance with documentation requirements.
Manage financial provisions, ensuring timely and accurate disbursement of funds to concessionaires.
Verify the integrity and accuracy of the documentation.
Complete assigned daily tasks efficiently and on time. Work proactively and independently to meet objectives and goals

To succeed in the role, you will need to have:

Native or proficient level of
Dutch (C2)
Advanced level of
English (at least C1)
Excellent listening and written/oral communication skills in the service languages
Motivated and enthusiastic personality
Capacity for selforganization, planning and prioritization
Patience, empathy and ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and ability to adapt quickly to new technologies
Ability to follow guidelines and instructions
Ability to remain calm and lucid in critical situations
Ability to demonstrate confidence when imparting information or dealing with problematic interlocutors
Experience in measuring and improving customer satisfaction and loyalty across a wide range of functional areas and geographies
Familiarity with ticketing systems
Experience with policy work, or aid resource project management
Previous experience in customer service, administrative operations, financial services or credit management.
Knowledge of the Microsoft Office and advanced Excel (mainly required).
Knowledge of accounting is valuable.

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Must hold EU citizenship or valid work permit for Portugal:

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging companywide initiatives, including our EverBetter wellness program
Job stability
Lifelong skills and experience
Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.