Dutch Customer Service - Lisboa, Portugal - World Talent Selection

World Talent Selection

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

World Talent Selection is hiring Dutch speakers Talent for our prestigious client in Lisbon.

Position :
Dutch Customer Service - Delivery App M/F/X

-> Description:

As a member of the Uber customer service support, you will deliver high-quality service across multiple support platforms.

Depending on which line of business you will be working for, you will deliver voice, chat and social media support.

-> Responsabilities:

Together with your colleagues, you will be ensuring a competent and friendly customer service experience and you will be a passionate advocate for users while answering any questions that come your way.

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Part of your daily activities will be_:

Eats
Beyond support_
You will work efficiently on our Menu's upload LOB, making an accurate data entry of the detailed information shared by the Restaurant partners.
You will audit the data entry included by others making sure it is 100% accurate.
You will support backoffice activities such as: Guiding restaurants through the onboarding process, proactively reach out to restaurants to help them improve our delivery business, helping delivery partners to do their first delivery and reaching out to delivery partners who need help to improve their quality.
You will work efficiently and effectively through our most critical incidents in customer service, accuracy and timely case resolution.

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Restaurant

Core support_
Be a passionate advocate for users while answering any questions that come your way.
You will educate restaurants and help them perform best on the app.

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Rides

Transportation_
Be a passionate advocate for users while answering any questions that come your way.

-> Profile:

Fluent in Dutch;
Fluent in English minimum B2 is mandatory;
Great listening and communication skills;
Attention to detail;
Aptitude for problemsolving;
Dynamism and team spirit;
High School diploma or equivalent qualification (minimum requirement).

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Valid Work permit in Portugal or EU Citizen (mandatory);

Offer:

- _
Starting date : 15/05/2023_

Contract : 1 year renewal 2 times. After permanent contract possible.
Initial training during 20 working days
Work schedule : 8h/day from Monday to Sunday between 8am to 10pm with 2 days off per week;
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Facilities centrally located with an excellent public transportation offer and with canteen included;
Private health insurance since day one in the company;

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Possibility to live in one of our apartments;: