Dispatcher - French Speaker - Lisboa, Portugal - Flix SE
Descrição
Nous recherchons un Dispatcher motivé et organisé, parlant français, portugais ou espagnol, qui participera activement au succès de FlixBus et aura une influence directe sur le fonctionnement des opérations.
Your Tasks - Paint the world green- Contrôle de la qualité de nos opérations quotidiennes en France, en Espagne et au Portugal
- Réponse aux appels provenant d'autres marchés saturés si la langue est maîtrisée (anglais)
- Gestion des retards, accidents, incidents, etc. conformément aux directives internes
- Suivi des retards avec notre système interne, et information de nos passagers par le biais de notifications
- Réaffectation des passagers à d'autres services (rebooking) en cas de retard, d'annulation ou d'incident
- Documentation de tous les incidents et prise de mesures appropriées
- Amélioration des processus de travail dans le cadre de petits projets
- Supervision et feedback avec le chef d'équipe
- Vous êtes communicatif et à l'aise dans le travail d'équipe
- Vous êtes multilingue : vous maîtrisez parfaitement le français, vous parlez couramment l'anglais et vous avez de bonnes connaissances en espagnol et/ou portugais.
- Vous connaissez Microsoft Office
- Vous êtes flexible et prêt à travailler en shift (24 heures sur 24, 7 jours sur 7).
- Vous avez acquis une expérience dans le domaine de la gestion des transports, de l'exploitation ou de la gestion de situations exceptionnelles et d'urgence.
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trustbased hours and up to 60 days of working from (m)anywhere. We are an officefirst company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
We are a global mobility provider with headquarters in Europe and the United States.
Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel.
Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.
- Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story:
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