Associate Customer Service - Porto, Portugal - Adidas

Adidas

Empresa verificada

Porto, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Purpose & Overall Relevance for the Organization:

Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).
Responsibilities:
Assist in providing customer service support to all assigned customers in the respective market;
Ensure close cooperation with internal and external interfaces (e.g. Sales, CS Team, Finance, Order Fulfilment);
Contribute to order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
Stand in for and support colleagues working in other groups within Customer Service;
Key Relationships:
Customers, Sales Channel Management, Customer Service, Global Operations in Germany and the Netherlands (Purchasing, Warehouses, Finishing, Customer Fulfilment, Inbound and Outbound), IT, Planning, Finance and Controlling, Marketing, external providers such as forwarding companies and finishing companies, associations and central regulation bodies
Knowledge, Skills and Abilities:
Advanced working knowledge of MS Office, SAP/CRM and Business Objects
Advanced command of English (written and spoken)
Understanding of costs and of sales generation
High level of customer orientation and communication skills
Requisite Education and Experience/Minimum Qualifications:
Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus.
01 year's working experience in providing customer support in the field of customer service, sales or logistics

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
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