IT Major Incident Manager - Lisboa, Portugal - Ferring Pharmaceuticals, Inc.

Ferring Pharmaceuticals, Inc.

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Job Description:
At Ferring Pharmaceuticals, we help people around the world build families and live better lives.

We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology and urology.

Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers - we are motivated to make a difference.

To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organisation and as professionals.

Together we can influence the world around us to make life and work better.

Ferring+You

Join us and the journey to take Ferring's global IT to the next level

About the team - we have the customer in focus and a 'can do' attitude

Ferring Global IT is a newly re-built organization with an already established well functioning team with the overall responsibility of all IT services, including, Manufacturing, Laboratory, Security, Applications & Infrastructure.

The Global IT team is distributed around the world but with major hubs in Switzerland, Denmark & Portugal.

Your role as a Major Incident Manager

Your day at Ferring

Coordinate and lead the response to major IT incidents, including communication with all stakeholders and tracking progress until resolution.
Provide timely and effective incident communication to key stakeholders, including senior leadership, business owners, and impacted teams.
Manage and prioritize the incident management queue, ensuring that incidents are being handled according to their level of severity and business impact.
Continuously improve the Major Incident Management process and documentation, to ensure that it remains fit for purpose and aligned with ITIL best practices.
Ensure compliance with regulatory and internal policy requirements, including incident management reporting, documentation, and incident root cause analysis.
Facilitate postincident reviews and ensure that action items are documented, tracked, and completed in a timely manner. Serve as the primary point of contact for major IT incidents and lead the response effort from start to finish.
Quickly assess the situation, determine the severity of the incident, and initiate the appropriate response plan.
Collaborate with crossfunctional teams, including technical and nontechnical stakeholders, to resolve the incident and restore services.

Behind our innovation There's you

What is needed to succeed

Bachelor's degree in Computer Science, Information Technology, or a related field nice to have.
810 years of experience in IT Service Management with a focus on Major Incident Management.
Strong understanding of ITIL/ITSM principles and methodologies.
Excellent communication skills, with the ability to communicate clearly and effectively with both technical and nontechnical stakeholders.
Proven leadership and management skills, with the ability to motivate and guide crossfunctional teams during highstress situations.
Experience with incident management tools and platforms such as Service-Now.
Ability to work independently and manage multiple tasks simultaneously.
Willingness to work in a fastpaced, 24/7/365 environment with oncall availability.
ITIL certification preferred.

People come first at Ferring

Get inspired from our commitment to advocate for everyone's right to build a family, no matter who you are, where you live or who you love Our inclusive support package - "Building Families at Ferring" provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role Parental leave for both birthing and non-birthing parents Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together.

Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member's contributions.

Imagine the power of your career when it's Ferring + You.

Behind our purposeThere's you

If our mission and your vision are aligned, please apply

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location:

Ferring Service Center Portugal