Alex Reis

I am a Customer Experience consultant with over 10 years of experience in developing and implementing customer-focused strategies. As a Certified Customer Experience Professional (CCXP), I bring a holistic approach to customer-centricity, complemented by expertise in strategic planning, roadmap development, and product management.

My skills encompass design thinking, NPS, voice of customer, customer experience management, leadership, teamwork, and emotional intelligence. My goal is to create exceptional customer experiences through tools like customer journey mapping and identifying improvement opportunities. I am passionate about innovation, continuous learning, and collaboration. Let's connect to explore synergies in enhancing customer satisfaction and business success.

Customer Experience Consultant Rokkets Group, Remote SP February 2023 - Present
- **Strategic Leadership:** Developed and executed comprehensive digital CX strategies that improved user experience across multiple platforms, enhancing customer purchase frequency and conversion rates.
- **Data Analysis & Insight Generation:** Utilized analytics tools to dissect complex data sets, uncovering critical customer behavior patterns and identifying key drop-off points in the digital journey.
- **Conversion Optimization:** Led optimization of the entire conversion funnel from initial contact through purchase, increasing conversion rates by implementing innovative landing page designs and checkout processes.
- **Feedback Systems Management:** Established robust customer feedback loops that integrated customer insights into strategic planning, influencing product development and marketing strategies.
- **Team Development & Experimentation:** Spearheaded a team dedicated to CX improvements, initiating split tests and experimental designs to refine user interfaces and customer communications.

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**Education**
**Masters in Design** (Expected 2025) Universidade Lusófona, Lisboa