Alexandra Cunningham

Having recently moved to Portugal, I am excited to be exploring new remote work opportunities. I am a resident here and therefore do not require sponsorship to work in Europe. I offer a diverse range of experience: Customer Success, Operations and Academic Support in the EdTech space for an Online High School and as a Biokineticist (Clinical Exercise Specialist, certified Massage Therapist, Youth Exercise Specialist and Group Fitness Instructor). I have owned my own exercise-based rehabilitation practice, as well as managed and run practices prior to that. I am eager to continue my professional development and feel I would make a valuable contribution in any of these fields. 

My professional career began as a Biokineticist, with an undergraduate BSc Psychology and Human Kinetics and Ergonomics and BA (Honours) Human Movement Sciences: Biokinetics. After completing my internship, I managed and ran a few diverse practices (in schools, gyms and private rehabilitation and medical centers), managed a team of professionals in a boutique Lifestyle Centre and Gym facility and owned my own exercise-based rehabilitation practice for three years thereafter. This was alongside coaching childhood fundamental movement skills, personal training and sports massage.

I have since enjoyed progressing through various roles within the EdTech space and have learned many valuable skills. My areas of expertise in this space are customer success, operations, socio-emotional support, academic support, start-up culture and client retention. It has been a fast-paced environment, where adapting to change quickly has been vital. I have become accustomed to using many platforms daily, for example, the full Google Suite, Microsoft Office, Salesforce, Looker, Intercom, Asana, HappyFox, Aircall, Moodle, Microsoft Office and 3CX. I have also completed many additional courses while in this role, which I feel may benefit me in future.

I am a self-driven hard worker, a dedicated employee, a strong team player and am eager to continue developing my knowledge and expertise.

Valenture Institute: Academic Support (May 2023 - current)

• Customer success and support, focused on the oversight, management and response to barriers to learning, concessions and accommodations.
• Highly detail oriented, improving the development of procedures and standard practices, due to start up nature of the company.
• Creating and delivering support and inclusion training and materials.

Valenture Institute: Student Success Support Coach (October 2021 - May 2023)

• Customer success and people management within the EdTech space.
• Providing appropriate support solutions, with a primary focus on coaching strategies, customer experience, customer success and retention.
• Data analysis for intervention strategies.

Valenture Institute: Faculty Administrator (April 2021 - October 2021)

Elliott Biokineticists: Owner – Biokineticist (October 2019 – October 2021)

• Exercise-based rehabilitation for orthopaedic, neurological and chronic health conditions.
• Responsible for all invoicing, bookkeeping, marketing and practice management.

Charne Badenhorst Biokineticists at St Peter's Prep: Senior Biokineticist (October 2020 - October 2021)

True FitCorp: Wellness Team Manager (June 2018 – June 2020)

JVO Stubbs Biokineticists: Biokineticist (June 2018 – October 2019)

NeuroNet Learning South Africa: Training and Support Manager (April – December 2018)

Frontline Customer Service Training - 2023 

BA Human Movement Science Honours: Biokinetics (NmMU, Port Elizabeth) – 2016 Treatise: The effect of an integrated movement program on visual-motor integration, motor coordination and scholastic achievement of grade one learners.

Post Graduate Certificate in Education: Foundation Phase (Cornerstone Institute) – 2019 LoLT: English Subject Specialisations: Afrikaans First Additional Language, English First Additional Language, English Home Language Didactics, Life Skills Didactics, Mathematics Didactics.

BSc Human Kinetics and Ergonomics and Psychology (Rhodes University, Grahamstown) - 2015

Clarendon Girls’ High School, East London - 2012 Subjects: English Home Language, Afrikaans First Additional Language, Mathematics, Life Orientation, Physical Science, Consumer Studies and Life Science