Amilcar Almeida

I am an experienced Team Lead with a strong background in the Customer Service industry, specializing in BPO & B2B environments. At Nub 7/8, I have consistently achieved KPI goals above 100% for three consecutive quarters. My expertise in business analysis and customer success has contributed to improved contactability rates and successful implementation of Cisco Solutions. I am passionate about driving results and fostering a positive work environment.

I am an experienced Team Lead with a strong background in the Customer Service industry, specializing in BPO & B2B environments. At Nub 7/8, I have consistently achieved KPI goals above 100% for three consecutive quarters. My expertise in business analysis and customer success has contributed to improved contactability rates and successful implementation of Cisco Solutions. I am passionate about driving results and fostering a positive work environment.

Licenciatura em História pela FCSH da UNL