Ana Maria Vigário

My diverse background has provided me with a well rounded set of skills. I enjoy the process of discovering creative and inclusive solutions for everything, especially if it will make life easier and more enjoyable for my team and I. I'm fascinated by human behavior and love to understand what moves people. I’m hardworking and once I take on a responsibility, I will do my utmost to ensure the goal is reached.

WORK EXPERIENCE

19/07/2007 – 19/07/2008  

SALES ASSISTANT – C & A Modas, Lda - Rio Sul Shopping 

- Operate tills, and all associated procedures such as refunds and returns

- Keeping background areas clean and tidy

- Replenish stock against agreed plans, garment care, folding procedures

 - Inventory  

02/05/2010 – 21/09/2012  

RECEPTIONIST/ADMINISTRATIVE – Ideiateca - Consultores de Gestão e de Vendas, Lda 

- Supporting the Project Manager and supporting operators in the to ensure the plan meets their requirements

- Receive and welcome customers

- Assisting in market research and customer satisfaction studies

- Database organization

- Developing and delivering progress reports, proposals, requirements documentation and presentations 

- Handling customer service calls

- Recruiting, training and guiding mystery clients, as well as managing all necessary documentation

- Booking mystery client visits throughout the country  

12/06/2013 – 31/12/2014  

TELESALES AGENT – PT comunicações 

- Call Center assistant

- Promoting and selling the company's products and services

- Outbound upgrade and retention calls to existing clients

- Inbound Customer Care Service calls

22/05/2017 – 26/06/2018  

CUSTOMER SERVICE REPRESENTATIVE STRATEGIC ACCOUNTS – TNT Express Worldwide (Portugal) - Transitários, Transportes e Serviços Complementares, S.A.

- Record accurate, complete and timely information in systems to ensure global visibility, consistency of information, and to enable root cause analysis 

- Ensure smooth internal communication that follows set processes and channels, in order to provide timely and accurate information to customers

- Provide the customer with suitable solutions relating to problem shipments or complaints, to satisfy their needs

- Proactively check for any potential or actual shipment failures, both import and export, and contact the customer to advise and agree a satisfactory resolution for both parties

02/07/2018 – 30/09/2019  

PATTERN MAKER – Coindu Couture Unipessoal,LDA 

- Analysis and interpretations of technical drawings

- Develop digital and manual patterns for high end bags

- Correction of existing patterns in order to meet the client's request

- Prototyping

- Develop Zero Waste products along with the company's designers  

2008 – 2009 – Lisboa, Portugal  

Communication Design Bachelor – Lusófona University of Humanities and Technologies 

Specific Curricular Units: Computing, Communication and Equipment Design. 

 2014 – 2016 – Lisboa, Portugal  

Pattern maker – Modatex - Vocational Training Center for Textiles, Clothing, Tailoring & Wool 

Specific Curricular Units: Pattern making/modeling, Cut & fitting, Sewing, Technical drawing, Fabrics and Knit identification, Lectra (CAD) system. 

EQF level 4