Sobre Ana Peres:
Highly accomplished, solution-focused coach and project manager (including experience coordinating day-to-day
administration activities, database, spreadsheet management, and report preparation), with comprehensive track
record of success in Agile methodology implementation, person-centred approach, increased engagement,
motivation, and proactivity.
Solid background in a variety of industries, including social enterprises and charities, as well as companies that
operate both locally and internationally. Accumulated knowledge and expertise in event management, assisting,
planning, and organizing workshops and meetings.
Promoting best practices, equality, diversity, inclusion, resilience, and productivity across cross-functional
teams to successfully facilitate transformational change while also managing projects. Strong interpersonal,
communication, employee relations, and negotiating skills in small to large companies.
Experiência
Apogee Corporation – HP Inc. Planet Partners Mar 2022 to Present
Strategic Service Coordinator
SLAs and KPIs for the project were met by strategically and efficiently managing the customer accounts. While
making sure that the high-profile client received highly skilled service, set priorities, gave project guidance, and
made sure that all of the project's milestones were routinely accomplished.
• Liaised with multiple internal and external departments, external suppliers, and with customer contacts.
• Integrated experience with custom Service Desk systems for clients.
• Daily controlled and audited reports to maintain the accuracy of the matrix and monitor the correct
approvals obtained effectively.
• Monitored the quality of the process and adjusted time-management, organisation and strategies to
support quality improvement.
• Improved and documented upfront processes, clean up, and monitoring to support reports.
Canterbury and Herne Bay Volunteering Centre Feb 2020 to May 2021
Project Coordinator
Honed expertise to provide high-quality service in collaboration with a variety of organisations, while developing
and implementing a volunteering project.
• Co-created materials to promote and expand the district’s virtual volunteering opportunities, as well as
volunteering options and tools to meet all requirements by combining volunteer expectations with
organisational goals.
• Encouraged volunteers (of all ages and backgrounds) to be actively involved (both online and in-person)
with volunteer-involved organisations in the development of acceptable and meaningful virtual possibilities.
• Planned, designed, and managed the company's website, blog posts, online volunteer opportunities, and
social media marketing utilising Agile methodology, resulting in a 98.78 % increase in website visibility.
Posener HS&E Group Sep 2019 to Aug 2020
Internal Auditor
Provided independent internal auditing in constructions sites in accordance with ISO 9001, ISO 14001, ISO 27001,
and ISO 45001.
BFW Jun 2017 to Jul 2021
Mindset Coach and NBE Consultant
Facilitated coaching for individuals and teams within the environment of companies, profiling behaviours and
analysing set of skills to plan and develop systems and strategies based on client/staff needs.
• Achieved a 65% reduction in stress, anxiety, and depression, as well as a 50% visible improvement in
working relationships between employees and managers, by utilising coaching and neurobiology
methodologies, reprograming and eliminating self-limiting beliefs, resulting in an average of 40% to 80%
increase in productivity.
• Delivered remote and in-person coaching and mentoring to motivate individuals to achieve their goals
while using and teaching Agile Kanban methodology for project development and improving employees'
skills, knowledge, and expertise.
• Collaborate with various, national, and international stakeholders, as well as internal and external
stakeholders.
Canterbury Christ Church University Jan to Jun 2016
Student Learning and Teaching Consultant
Explored avenues of student engagement through making university policy accessible to students. Encouraged
students to delve deeper than surface level engagement. Developed the Student Guide to Learning & Teaching
Strategy.
Projects:
• Facilitator at CCCU – Event World Café for Process Improvement Programme - Feb 2016
• Speaker at the Learning and Teaching Conference 2016 at the CCCU – 30th Jun 2016 and at the CCCU
General Conference - 22nd Sep 2016.
Rangel International Transportation Apr 2011 to Aug 2013
Import Account Manager
Oversaw and managed the goods of national and international clients, as well as international transportation and
final national delivery.
• Processed data with EDI and CRM for importation and distribution of goods.
• Supported warehouse workers and lorry drivers by delegating duties and providing assistance.
• Effective communication and liaison with stakeholders.
Educação
BA (Hons) Counselling, Coaching and Mentoring (First class) - Canterbury Christ Church University
PgDip Neurobiology of emotions (First class) - UIT
Agile and Scrum Project Management Certifications, Lean Organisation Management Techniques, Archive
Organisation and Techniques certificate, ISO: Internal Auditor, PRINCE Masterclass in Project Development
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