Andrya Barrios

Trabalhadora. Amigável. 

SITEL: Technician /Team Manager: Ana Donoso

✓  Provide service desk support to contracted clients.

✓  Use defined procedures for responding to customer calls.

✓  Collect information from caller and document data elements in designated tool.

✓  Maintain  record of all calls from customers using designated Service Management tool.

✓  Provide detailed documentation of all steps involved in resolving customer issues.

✓  Escalate issues to the appropriate department and personnel..

✓  Investigate, examine, troubleshoot and solve hardware and software issues quickly.

✓  Maintain a pleasant demean or and attitude in the day-to-day communication and interface with customers of HP products. 

Spanish language.

Location: Remote.

January-December/2012 SPECIALIZATION IN PERIOPERATIVE NURSING

Military Hospital “Dr. Carlos Arvelo”, Caracas - Venezuela 

Department: Conservatory of Education and Course Programs in the Health Area.

▪  Apostilled by HAYA.

▪  Stamped by the Consulate General of Portugal in Caracas.

2007-2010 Nurse

Nursing School “Centro Médico Caracas” ▪ ApostilledbyHAYA.

▪ StampedbytheConsulateGeneralofPortugalinCaracas.