Arif Mohammed

I have more than 16 Years of IT Support and System Analyst experience working with International customers and clients. I am Microsoft, VMWare and ITIL Certified support specialist.

Hewlett Packard Enterprise / Technical Consultant- IT System Analyst

• Working on HPE NonStop J Series and L series system for Software and Firmware Upgrades.
• Work’s closely with Major North America’s Accounts (Such as FIS, JPMC. Bank of America, Navy Federal, VISA, Master Card, DFS)
• Upgrading Systems / CLIMs ( Storage, IP and Open) , Processor Nodes( Blades/ ProLiant) , Switch Firmware’s using Open System Management Tools (OSM) System Startup tool, CLI Mode ( Putty) and CLIM Management Tool.
• Regular checks on OSM alarms and alerts and making sure that the systems are running always green and verifying the status in TACL
• Download SPR’s / RVU’s from SCOUT on NSC Consoles and readiness for the future upgrades on HPE NonStop Systems.
• Performing Various Actions using OSM Service connection ( Down Rev / Up Rev various Firmware’s for hardware multiple components )
• Assist CE’s on Hardware pre and post replacement procedures.
• Updating SSL/ SSO certificates using OSM Certificate tool and iLO’s. Making changes in OSMCONF whenever its requested based on issue.
• Disk Path Switch issues analysis and Storage Enclosure Firmware upgrade 
• Assist customers with HPE NonStop VTC / HPE NonStop VTR Patches and works closely with ETINET for latest updates and fixes.
• Upgrading SPR and RVU’s on systems based on HotStuff and TCF releases.
• Working closely with Development Team for RFE’s request from customer and continuous system improvement.
• Responsible for Various NonStop Systems NS2XXX, NS54k, NS6K, NS3/NS7 and NS4/NS8 systems for Technical Issues and replication the issues on lab systems and providing solutions to the customer on timely manner.
• Capturing OSM Snap shots, ZZSV, ZZEV, AHS logs, CLIM Debug, CPU RCV Dump’s for log analysis / root cause analysis and fixes
• Working with Change management team for all server related activities by raising change request. 
• Assist with global and regional issues and escalations.
• Successfully resolve technical issues (hardware: HPE NonStop , DL, ML and Blade servers, Switches and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).

Master's M.COM - 2009