Arsen Maxutov

Senior IT professional with over 15 years of proven performance delivering IT systems in the Pharmaceutical/FMCG, Airline, and Retail industries.
Business-oriented, effective, and proactive manager. Areas Of Expertise:
* Systems - ERP, HR Platforms, CRM, Digital and Mobile Apps, BI, CMS and internet/intranet portals, POS.
* Business Processes – Sales, Marketing, Supply Chain, Finance, eCommerce, Multichannel, HR, Retail.
* Management – Leadership, Strategy, Projects and Portfolio, Applications, Staff, Risks, Contractors and Vendors.
* Methodologies –PMBOK (Project Management), ITIL Service Management, Waterfall and Agile, ITSM.

 

Alshaya Group (Retail - World's Leading Brand Franchise Operator) Almaty, Kazakhstan
IT Head Kazakhstan. Executive Team Member. 
Managed a diverse team of IT professionals, both internal and from 3rd parties, to provide efficient IT services for 34 Starbucks
coffeehouses.
• Built a local IT organization from scratch, growing it from 2 people to a strong team providing 24/7 support.
• Reduced the number of ongoing IT issues by up to 90%.
• Managed a complex IT landscape with a strong focus on business continuity.
• Established operating procedures to systematically review and resolve end-user technology issues, including those related to ERP,  Business Apps, and Infrastructure.
• Managed a new POS hardware installation project, successfully installing over 100 POS systems in just one month with zero business
 

BA in Applied Math, Kazakh State University after al-Farabi