Christian Lopes

I am happy to be considered for this position and I do believe I have obtained transferable skills that will make me a qualified applicant. A bit about me, I was born and raised in the United States therefore my proficiency in English is native. I decided to move to Portugal two years ago, to try and adjust to a new lifestyle. A bit about my professional experience, during my time at Nordstrom, an American luxury department store chain, I worked as a customer service representative. My responsibilities were to manage customer concerns and questions professionally. These situations not only improved my communication skills to ensure every customer felt at ease, but my decision-making and problem-solving skills were also strengthened. Here, I also worked as a Logistics processor where my attention to detail and organizational skills allowed me to use all available resources effectively and efficiently, to ensure my responsibilities were completed to the highest degree possible. I believe these skills could prove to be helpful for this opportunity and I look forward to learning more about the company. Thank you for your time and consideration and I look forward to hearing from you soon!

Whole Foods Market - Comprador na loja

• Atendi pedidos on-line com eficiência, precisão e senso de urgência, mantendo um UPH de 65 itens ou superior por hora 

Nordstrom - Representante de atendimento ao cliente

• Gerenciei situações de clientes com uma variedade de transações para fornecer uma experiência amigável e integrada
• Consultei terceiros, como FedEx e UPS, para resolver discrepâncias e criar soluções eficazes
• Analisei tarefas diárias com uma equipe de 6 pessoas e liderança para garantir que a produtividade fosse maximizada

Nordstrom - Processador de Logística

• Recebi, descarreguei a carga, desembalei e entreguei a mercadoria recém-chegada aos departamentos de vendas
• Atendi os pedidos dos clientes em tempo hábil seguindo padrões de qualidade com um mínimo de 15 UPH
• Preparei e enviei os pedidos dos clientes com embalagem de qualidade e padrões de envio de 25 a 30 peças por hora

Cheguei a fazer dois anos na universidade mas nunca acabei o meu curso infelizment.