Devaiah Papapannagari

  Name: Devaiah. P                                                                                                            Social No: 12088278867                                  

  DOB: 11-Feb-1980                                                                                                           NIF No: 308434790                                            

  Email ID: Devagoudp@gmail.com                                                                               Address: R AQUILINO RIBEIRO LT 10  5E   

  Ph No: +351 920527805                                                                                                 BR GIRAO

                                                                                                                                                2005-471 SANTAREM

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Educational Qualifications:

• MBA Finance from Sikkim Manipal University
• BA Economics from Dr BR Ambedkar university 
• ITI in Electronics and communication from – Industrial training Institute

Computer influence:

• MS Office – Excel, Power Point, Access and Word.
• My SQL – Front user, can write queries and pull the data from different tables.

Language Skills:

• English
• Hindi

WORK EXPERIENCE

Aby Thomas working for VGT Portugal ( Dec 2021 to till date)

• Ensure smoothie package and product quality
• Perform preventative maintenance
• Clean equipment and area before, during, and after shift
• Maintain clean work area through good housekeeping practices
• Work well with others in a team-oriented atmosphere
• Follow health and safety rules

Syniverse Technologies  (May 2016 – Nov 2021)

Designation: Sr. Engineer Customer Support Specialist Revenue Assurance & Fraud Management System.   

• support for all products subjected to fraud and abuse 24x7x365
• Document all actions taken in appropriate databases
• Work closely with other depts. within company (credit/collections/billing, customer service, etc) to investigate and resolve fraudulent and other high usage issues
• Analyze various reports and utilize other network/software tools to further locate fraudulent activity on the network
• Escalate issues with potential for negative industry and/or corporate exposure
• Daily MIS, Monthly MIS & Team administration
•  

Telearc  (May 2013 – Apr 2015)

Designation: Consultant 

• Roaming Incoming CDR vs IN IPDR Audit, 
• Configuration checking of tariffs and plan on IN
• Validating and analyzing on all voice, SMS & DATA INDR’s at UAT clearances on new products
• Design, analysis & testing of GSM Usage Monitoring, Dunning and Credit Limit Policies from Revenue Assurance perspective.
• Building up new audits for identifying gaps, flaws in systems and processes, and automation of the audits.
• Preparation of SOPs (Standard Operating Procedures)  
• Escalation of audit findings to Business Unit, IT & Technology teams and coordinating with all these teams to figure out the solutions remediating the process gaps & flaws in systems and ensuring implementation of the same across the systems involved.

Synverse Technologies Pvt Ltd

Designation: Business Analyst Apr 2011 to April 2013

ROLES AND RESPONSIBILITIES:

• End-to-end implementation of Prepaid and Post-paid VAS/OSS/BSS Products for GSM service
• Performing Audits & Reconciliations on Revenue Accounting to ensure correctness & accuracy of revenue accounted in books.
• Performing daily, weekly & monthly reconciliations to ensure the CDRs are properly billed to the customers in the billing systems and taking up the gaps with IT & Technology teams.

TATA Teleservices Ltd

Designation: Asst Manager in Fraud Management Team Part of Revenue Assurance Nov 2007 to March 2014

ROLES AND RESPONSIBILITIES:

• Monitoring Revenue & CDR (Call Detail Record) count dashboards periodically to analyze the revenue trends and reporting the deviations, if any, to the management.
• Handling FMS, Credit Monitoring, and Credit related complaints team.
• Prevent fraud and control excess usage of all the customers of PAN India.
• Responsible for closures of all Usage Alarms, Pre check Alarms and Invalid Alarms to avoid Revenue Leakage within the SLA (Services level assurance)
• Responsible for entire Bill cycle wise Reconciliation for barring, suspensions and payments.
• Responsible for Closing of all complaints related to Credit team within SLA (Services level assurance

TATA Teleservices Ltd, Hyderabad Jul 1998 to Oct 2007

      Customer Support Executive                                                                      

• Working in Complaint Management & resolving customer complaints within company’s given SLA standards 
• Sustaining high customer satisfaction ratings related to resolving complaints and interacting with customer regarding complaints & problems.
• Maintaining MIS of complaints and taking necessary steps to avoid repeatable complaints by giving feedbacks to higher authority.
• Installation and repairing telephone line for both fixed wireless and wire line. PTB installation and repair.
• Demonstrating telephones connection and explaining its features to customers.
• Ensuring necessary steps being taken to avoid repeatable problems.
• Maintaining material stock and trouble ticket MIS.
• Managing warranty tags to faulty instruments and handing over the same to stores. 
• Sustain high level inter departmental interactions.

                              Thank you

                              Devaiah 

Educational Qualifications:

Work experience:

Tata Teleservices – customer service support executive 

Syniverse Technologies – senior customer service specialist (International) 

Educational Qualifications:

• MBA Finance from Sikkim Manipal University
• BA  Economics from Dr BR Ambedkar university 
• ITI in Electronics and communication from – Industrial training Institute

Computer Knowledge:

• MS Office – Excel, Power Point, Access and Word.
• My SQL – Front user, can write queries and pull the data from different tables.

Languages Known:

• English
• Hindi

MBA Finance 2 year course from Sikkim Manipal open university