Diana Costa

I am a freelance technical and localisation translator since 2012 in all kinds of documents and in various areas of
work, but mostly related to new technologies and computers (localisation). My work languages are english, french
and spanish and my target language is european portuguese.
I worked for 10 years in a Call Center, 7 of which as a Quality Controler in the field of telecomunications, with a
multinational company, a role I've been doing since 2015.
I started my experience as a Translation Project Manager in 2022, where I've developed more skills relating to the
translation projects workflow.

Technical translator 
Smartidiom, Lda. [ 30/09/2013 – Current ] 
Address: Leiria (Portugal) 
City: Leiria 
Country: Portugal 
• technical translation using the following pairs: EN-PT; FR-PT; ES-PT
• revision
• LQA
• transcription
• localisation
• participated in projects in the areas of:
a. Fintech
b. Online store
c. Social networks
d. Media software 
e. Dental medicine
f. Medical devices 
g. Imunoessays

Technical translator 
Linguarama - Serviços Linguísticos, Unipessoal, Lda. [Linguaemundi] [ 2019 – Current ] 
City: Peso da Régua 
Country: Portugal 
• technical translation using the following pairs: EN-PT; FR-PT; ES-PT
• experience working in projects with:
a. Medical devices 
b. Construction
c. Work wellbeing

Technical translator 
L10N Studio - Comunicações Técnicas, Unipessoal Lda [ 13/10/2020 – Current ] 
City: Lisboa 
• technical translation using the following pairs: EN-PT; FR-PT; ES-PT
• localisation
• experience working in projects with:
a. Online store
b. Warehouse equipment
c. Agriculture paperwork
d. Home appliances user guides; etc.

Translation Project Manager 
LWT Communications [ 01/08/2022 – 26/05/2023 ] 
City: Toronto 
Country: Canada 
• Plan and manage strategic projects using the best methodologies, applying appropriate processes and
assessing the risks of the options considered.
• Deliver translation projects in accordance with client expectations while meeting quality and cost-
effectiveness targets.
• Ensure close financial monitoring and control of projects by managing the budget and invoicing.
• Identifiy, seize and lead opportunities to improve projects or processes and communicate them to the
Leadership team.
• Develop and maintain open communication and proactive collaboration with various partners and
responsibilities.
• Creating translation templates for costumers, ensuring consistency in every project.
• Alignments, creating and maintaining term bases and translation memories.
• Support and assist clients as well as linguists to ensure quality and in-time delivery of projects.
Experience in translation and transcription project management to governmental entities.
Experience in translation and transcription project management to several Medical companies.
Management and support in other translation projects for shipping and petrol companies.
Call centre quality auditor 
Randstad [ 13/11/2011 – Current ] 
Address: Lugar da Misericórdia, Edifício Y Letra D - Centro Empresarial de Ferreiros, 4700 Braga (Portugal) 
City: Braga 
Responsible for the quality control of the Call Center assistants in the Retention area, including their perfomance
evalution according to the existing and provided frameworks. The results are weekly compiled to assess what
must be improved in terms of the whole service line, sometimes relating to each individual. In individual cases,
reunions are preformed to create a personalized improvement plan that complies with the companie's goals.
Analysis of the existing working processes of work provided to the assistants, in order to improve them, make
them easier and more understandable, with the purpose to increase productivity while maintaining quality
standards.

Master’s degree in Translation and Multilingual Communication 
Universidade do Minho [ 19/10/2010 – 02/07/2014 ] 
Address: Braga (Portugal) 
Field(s) of study: Translation 
NQF Level: Mestrado 
This Cycle of Studies meets the training needs of graduates in Applied Languages or of any other discipline with
an interest in the professions of the languages. All applicants must possess proven advanced language skills to
develop theoretical and technical skills in specific areas such as translation, subtitling, tourism and community
interpretation.
Bachelor's degree in Applied Languages 
Universidade do Minho [ 31/07/2010 ] 
Address: Braga (Portugal) 
Field(s) of study: Foreign Languages 
NQF Level: Licenciatura 
The goal of this Bachelor’s degree is to provide knowledge in Mother Tongue and Foreign Languages, which will
be applied in the fields of the social, economic, scientific and technical life, together with translation and
documentation skills and with the ability to use Information and Communication Technologies. Bachelors in
Applied Languages have a thorough knowledge in the fields of Linguistics, Translation and Documentation. They
also have writing, speaking and listening skills in languages and can manage and use IT resources to support
work with languages.