Duílio Patrício

Hey,
I am 26 year with good communication and relational skills, performance of monitor functions, good ability to adapt to multicultural environments.

Customer Service
◦ Make and receive calls
◦ Uoselling/crosseling
◦ Portability
◦ Retention/Collection
◦ Solving problems that were not solved at the first level
◦ Solving simple technical problems
◦ Controlling and monitoring customer accounts
◦ Redirecting requests from customer to the appropriate department

◦ Administrative
◦ Follow established protocols
◦ Ability to contribute with ideais/alternatives
◦ Record and encode data in computer applications
◦ Check the database to avoid errors
◦ Make improving and corrective proposals to superior ◦ ensure the proper functioning of the service

LAW DEGREE – Universidade Autónoma de Lisboa