Filipe Botas

Hi!

I'm Filipe, I'm a musician and a trainer with expertise in the area of technology and smart products

April 2011 -  June 2011

• Logistics and Conservation Division of the Alcochete’s City Hall (Internship) – Administrative Services

- Management of digital documents;

- Update of digital records;

- Document management;

- Designing of digital systems for documentation.

July 2012 – May 2021

• Gestyrest, Lda – Restauração, Gestão Alimentar e Serviços de Catering – Operations Manager

- Management of Field Operations;

- Management of Operational Units;

- Integration of computer systems;

- Billing and products acquisition;

- Fleet Management;

- Human Resources;

- Organization of Catering Services and Events.

July 2021 – October 2022

• Webhelp New Generation, Unipessoal Lda. – Customer Advisor

- Tech Support for smart devices.

October 2022 – May 2023

• Webhelp Lisbon, Unipessoal Lda. – Business Trainer

- Trainer for new agents in smart products;
- Training Management and Planning;
- Quality Audits for new advisors;
- Processes and Communication Quality Evaluation;
- Follow up of Operating Advisors;
- Continuous Training for Advisors;
- Elaboration of Training Plans;
- Design of Training Material.

Professional IT Management Course (2008 – 2011)