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Lisbon
Gonçalo Isabel

Gonçalo Isabel

Content reviewer

Aplicação da lei / Segurança

Lisbon, Lisboa

Social

Serviços oferecidos

High-performing Trust & Safety Professional with extensive experience in Content Moderation and Digital Ads Review within fast-paced tech environments. Proven track record of excellence in policy enforcement for global platforms, consistently exceeding productivity targets by over 60% (averaging 200–375 items daily against a 120-item baseline). Strong ability to work independently, maintaining high precision and resilience while handling sensitive high-impact content. Native Portuguese speaker with C2 English proficiency, dedicated to ensuring platform safety and policy compliance.

Ads review
Customer support
Security monitoring
Content moderation
Taxa aproximada: 7,5 € por hora

Experiência

Accenture | Content & Ads Analyst

2023 – Present

  • ​Ads Review & Customer Support (Current): Performing technical reviews of digital advertisements within a global ecosystem, ensuring strict compliance with platform policies. Resolving complex customer cases with a focus on efficient problem-solving and quality.
  • ​High-Impact Content Moderation: Acted as a dedicated moderator for sensitive content on a major global video-sharing platform.
    • ​Evaluated video and text items against community guidelines and safety standards.
    • ​Performance: Consistently maintained a workflow of 200+ items per day (exceeding the 120-item target), reaching peak productivity of 375 items/day.
    • ​Ensured 98%+ accuracy and met all Service Level Agreements (SLAs) in a high-pressure environment.

​Securitas | Aviation Security Officer

Humberto Delgado Airport, Lisbon | 2021 – 2023

  • ​Managed access control and security monitoring in a high-traffic, critical environment.
  • ​Executed quick decision-making under pressure and maintained strict adherence to international aviation security protocols.

​ANA Aeroportos de Portugal | Passenger Information Assistant

Humberto Delgado Airport, Lisbon | 2019 – 2021

  • ​Provided high-level customer support and conflict resolution in a multicultural setting.
  • ​Managed real-time communication and passenger flow during peak travel periods.

Educação

  • Bachelor’s Degree in Public Relations and Corporate Communication (Incomplete) ESCS – School of Communication and Media Studies, Lisbon.

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