iam back

A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Currently looking for a suitable IT support position with an ambitious company or organization. A hard-working well-organized individual who works well in a fast-paced business environment and an enthusiastic worker who not only thrives upon challenges but also works well under pressure.  Happy to work individually as well as part of a team. 

• Responsible for diagnosing & resolving hardware, software & end users’ problems.
• Acting as the first point of contact for all IT & technical queries.
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programs.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.
• Provide secondary support for LAN administration. Responsible for allocating work to junior staff and induction training for new staff.