Inês Rodrigues

Dear recruiters,

My name is Inês and I am twenty-four years old. I completed my bachelor’s degree in Languages, Literatures, and Cultures in May 2021 and I find myself concluding my master’s thesis in my master’s degree in Communication Sciences with a specialization in Communication and Art at NOVA School of Social Sciences and Humanities.

I have always enjoyed developing new skills in order to not only improve myself but also find different ways to help others in my personal and professional life. I am a firm believer in teamwork and have a great team spirit and that is why I want to join your team and share your company’s ideal with the rest of the world. I am constantly looking forward to trying new opportunities and broadening my horizons. I’m ambitious, caring, hardworking, determined, and eager to learn every day. I will be a great asset to your company which will be the ideal place for me to grow and settle for the future. I am ready to give my best at all times especially when new challenges arise.

My previous professional experiences as a Customer Advisor for the English Phone Support Line at Webhelp taught me how to deal with emotionally distressed customers. I was assigned to provide technical support to customers who required assistance with hardware, software, or service-related issues for iOS and macOS products. I dealt with different types of people, helped them overcome their emotional distress, and guided them through the steps required to sort out their issues while showing them their potential. This experience taught me how to handle setbacks and has made me a more patient and attentive individual toward others.

I am looking forward to a chance to be interviewed by you and to have the possibility to integrate and flourish alongside your group. I appreciate the opportunity to introduce myself to you and await further contact.

Sincerely,

Inês Rodrigues

Customer Advisor - Webhelp - Jun 2022 - Jan 2023 - Prestação de serviços de apoio ao cliente na área da tecnologia por via telefónica. Resolução de problemas a nível de hardware e software do sistema iOS. Assistência ao cliente na área das subscrições e pagamentos ou compras digitais.

Customer Service Representative - Majorel - Out. 2021 - Fev. 2022 - Primeira experiência profissional em serviços de apoio ao cliente, nomeadamente na área de pagamentos. Resolução de problemas com pagamentos de encomendas, reembolsos, entre outros.

Universidade NOVA de Lisboa - Faculdade de Ciências Sociais e Humanas

Entre-Campos, Lisboa - Set. 2022- Set 2024

Mestrado em Ciências da Comunicação com especialização em Comunicação e Artes

Universidade de Lisboa - Faculdade de Letras

Cidade Universitária, Lisboa - Set. 2018- Maio 2021

Licenciatura em Línguas, Literaturas e Culturas