João Viegas

Customer Success Strategist CSM CX

Tecnologia / Internet

Lisbon, Lisboa

Sobre João Viegas:

Keywords:

Client management
Customer management
Account management
Growth
Adoption
Onboarding
Retention
Revenue
Upsell
Renewals
Retaining
Cross-selling
Relationship
Customer journey
Risk management

Experiência

CUSTOMER SUCCESS SPECIALIST VONZU TECH (SaaS Startup) | September 2022 - 2023

Project manager (Reports, software improvements, risk management) Create customer journey roadmaps (goals objectives and kpis) Manage client portfolio and business developer Regularly hold meetings with key stakeholders Customer experience connected to UX / UI teams Customers follow-up (Onbording and ongoing projects) Customer relationship and community management

CUSTOMER SUCCESS SPECIALIST VORTAL (SaaS B2B) | January 2022 - September 2023

onboarding New Customers and Manage customer communities Create customer journey roadmaps (goals objectives and kpis) Create opportunities to develop the existing portfolio of services Manage client portfolio and renewals (upsell & cross-sell) Regularly hold meetings with key stakeholders Customer experience and creation of marketing campaigns for customers